Operations Support Manager

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. 
 
Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. 
 
At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. 
 
If you’re interested in joining our mission, click the below links to join our team today!

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

The Operations Support Manager will lead and oversee cross-functional operations across supply chain, quality, and compliance functions within Cresco's Massachusetts facilities. This role is responsible for ensuring efficient material flow, regulatory compliance, and product quality while driving operational excellence, continuous improvement, and alignment with company objectives. The Operations Support Manager will serve as a key member of the site leadership team, partnering with procurement, production, quality, compliance, and logistics teams to ensure safe, compliant, and efficient operations that meet customer and regulatory requirements. 

CORE JOB DUTIES 

Operations & Supply Chain Management 

• Lead Sales, Inventory & Operations Planning (SIOP) to align demand, production, and materials. 

• Oversee procurement, inventory control, warehousing, and logistics functions. 

• Optimize inventory levels while minimizing cost and ensuring supply continuity. 

• Implement Lean materials management practices including PFEP and Kanban systems. 

• Ensure inventory accuracy through cycle counts and reporting. 

• Collaborate with enterprise supply chain teams on sourcing and supplier performance. 

Quality Management 

• Oversee quality activities including inspection, testing, and product release. 

• Ensure compliance with GMP and internal quality standards. 

• Lead investigations, customer complaints, and CAPA implementation. 

• Maintain audit readiness and quality system documentation. 

• Monitor KPIs and quality metrics to drive improvements. 

Compliance & Regulatory Oversight 

• Ensure all operations comply with state regulations and company policies. 

• Lead audits, inspections, and regulatory interactions. 

• Manage documentation and reporting requirements. 

• Monitor inventory systems and resolve discrepancies. 

• Ensure compliant labeling, packaging, and traceability. 

Leadership & Collaboration 

• Lead and develop cross-functional teams. 

• Drive operational strategy as part of the leadership team. 

• Foster a culture of safety, quality, and compliance. 

• Track and report performance metrics. 

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• Bachelor's degree in Business, Supply Chain, Engineering, or related field (MBA preferred). 

• 5 years of experience in operations, supply chain, quality, or compliance. 

• Experience in regulated manufacturing environments. 

• Strong leadership and problem-solving skills. 

• Knowledge of GMP, compliance systems, and Lean practices. 

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry 
• The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.