Navigator - Gender Clinic (69118)

At CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact through our founding organization, NO/AIDS Task Force. In 2014, we became a Federally Qualified Health Center to offer an expanded range of health and wellness services for anyone and everyone who is seeking healthcare services in Greater New Orleans and Southeastern Louisiana.

Our Mission

Strengthening our entire community through whole-person healthcare and education.

Position Summary

This position will support general coordination of gender specific navigation services at the agency. For the gender clinic, this position will work with providers, nursing, and call center to streamline linkage and care for clients seeking gender-focused services at CrescentCare and in the community. Assist in coordination of medical referrals outside the agency.

Key Duties and Responsibilities

Navigation:

• Provides Patient Navigation Services to clients seeking gender affirming care. Patient Navigation responsibilities include but are not limited to:
  • Coordination of medical and psycho-social support services for clients seeking referrals inside and outside of the agency.
  • Work collaboratively with the Gender Clinic Care Team to gather intake information and assist with scheduling new and existing clients.
  • Works collaboratively with medical team to support clinical care coordination for clients and provides follow-up to the clinical team when navigation services are requested.
  • Assist patients in better understanding how to navigate medical systems independently, both inside and outside of the agency.
  • Provide support and coordination for patients seeking to access legal name and gender marker changes.
  • Provide peer support and gender related health education, as appropriate.
  • Engage with ongoing continued education opportunities related to gender affirming care and associated services.

Data Management and Quality:

• Participate in regular gender clinic meetings.
• Track client service and care coordination including referral tasks within the agency’s electronic medical record and regularly convene with supervisor to review quality and quantity of service.
• Complete pre-visit planning template in electronic health record prior to patient visit.
• Maintain independent organizational systems to adequately prioritize and address client needs.

Administrative and Outreach:

• Meet with Gender Clinic Navigator Team Lead to identify gaps and areas for improvement with the current Gender Clinic workflow.
• Meet regularly with the Gender Clinic Navigator Team Lead to discuss system or workflow issues that arise.
• Networks & informs outside entities about available Gender Affirming Services at CrescentCare and how to access them.
• Participate in relevant agency meetings relevant to current job position, as required
• Stay up-to-date with changing healthcare landscape regarding insurance coverage of gender affirming services
• Other duties as assigned

Qualifications

• High school diploma or equivalent required
• 4 years of community experience such as case management, peer support, community health worker required
• 1 year of experience working in a healthcare setting required

Total Compensation Package

We believe the investment we make in our employees is among the most important. Our compensation package includes:

• Comprehensive medical and prescription drug coverage options
• Health Savings Account (HSA)
• Employer-paid Dental
• Employer-paid life insurance & AD&D
• Employer-paid Wellness Program
• Employer-paid Employee Assistance Program
• Employer-sponsored vision insurance
• Employer-sponsored short-term disability insurance
• Vacation time (accrue 10 days in first 12 months)
• Sick time (accrue 8 days in first 12 months)
• Eleven (11) paid holidays
• 401(k) retirement plan with employer match beginning in employee’s second year