Residential Market Manager HVAC

Job Summary

A Residential Market Manager plays an integral role in building, maintaining, and growing customer and vendor relationships, identifying new business opportunities, and providing internal product recommendations. As a Residential Market Manager, you will represent a trusted HVAC and Refrigeration industry wholesaler, providing expertise and sales support to customers, vendors, and CPE staff.

Responsibilities

• Vendor Management
  • Develop and maintain strong working relationships with vendors, and become the day-to-day contact for vendors such as Bosch, Rectorseal, Aprilaire, Nu-Calgon, Nidec, and other vendors as assigned
  • Promote and support selective vendor programs internally and with customers
    • Track programs and promotions for ROI purposes
  • Work with vendors and the internal marketing team to develop a strategy on how to spend and maximize the use of vendor advertising and co-op funds within budget.
  • Work with the internal accounting team to coordinate and track vendor reimbursement
  • Create a plan for products annually, which will include sales goals, budgets, targeted customers, training, and more.
  • Help provide product content for CPE online tools
• Sales Support
  • Develop programs to help the internal sales team grow existing dealers
  • Coordinate with the internal sales team to grow product lines and meet their needs
  • Analyze market penetration and develop new dealers appropriately
  • Assist branches in product knowledge, including add-on/optional products and cross references
  • Coordinate with the internal team to plan dealer meetings
  • Develop and maintain strong working relationships with dealers and customers
  • Develop strategies to assist customers in growing their business
  • Ensure dealers are taking full advantage of vendor-designed programs
  • Assist customers in capitalizing on vendor co-op funds
• Internal Support
  • Work closely with the internal purchasing group to make recommendations for stocking and pricing products
  • Assist the Service & Support Group to identify and coordinate internal and external training needs
  • Assist Territory Managers with sales support to key dealers and customers
  • Assist with the planning, execution, and attendance of customer appreciation days
• Other tasks as assigned

Experience & Qualifications

• 3 years of experience in sales and market management
• Ability to conduct both in-person and virtual meetings/trainings
• Basic computer skills (Outlook, MS Teams, Word, Excel, etc.)
• HVACR, or other relevant professional/technical experience preferred
• Ability to work with customers, vendors, and other employees in a courteous, professional manner
• Ambitious, self-directing, and proactive
• Ability to work on your own or as a team, and lead when necessary
• Comfortable speaking in front of all sizes of groups of people
• Ability to listen and communicate by phone, writing, and in-person in a professional and prompt manner
• Ability to successfully prioritize and conduct the various tasks daily
• Desire to work in a dynamic, fast-paced workplace
• Desire to work in a positive, courteous, professional, and teamwork-oriented environment

Education

• High school diploma or GED required, additional certification or coursework from a college or technical school desirable

Physical Demands

• Office work environment.

We also offer an exceptional benefits package to our people, including:

• Rich and affordable medical and dental plans
• HSA plan with employer contribution
• Free coverage for Vision Insurance
• Free Long-Term Disability, Life Insurance, Hospital Indemnity, Critical Illness, EAP, Identity Theft
• 401(k) with company match and profit sharing
• Tuition reimbursement
• PTO
• Paid Holidays 
• Quarterly bonus for all employees based on company performance
• Wellness program
• And more!