What are the responsibilities and job description for the Shuttle Driver - Part Time position at Crescent Hotels & Resorts?
As the Shuttle Driver you are the first and last impression of the hotel. Your customer service is very important as you provide transportation to and from the property. You must be able to have flexible availability and be able to work early morning shifts on Sundays, 3:45 start time. Other shifts are flexible based on needs of the hotel. You must have a clean driving record for 3 years previous to hire and must maintain a clear driving record during employment.
Drives company van to transport guest by performing the following duties:
- Drives vehicle from hotel to other destinations according to assigned schedule.
- Assists passengers into and out of vehicle.
- Operates radio or similar device to communicate with base station or other vehicles to report status of service.
- Cleans and service vehicle with fuel, lubricants, and accessories.
- When not operating shuttle, will assist guest with luggage in and out of hotel.
- Ensure bell carts are free of trash.
- Ensure trash in entrance is emptied.
- Must have valid driver's license with clean driving record
- Passing the MVR is mandatory (no accidents and tickets for the past three (3) years).
REQUIRED SKILLS AND ABILITIES.
Must have the ability to communicate in English. Self-starting personality with an even disposition. Always maintain a professional appearance and manner.
Can communicate well with guests. Must be willing to 'pitch-in' and help co-workers with their job duties and be a team player. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
PERFORMANCE STANDARDS
Customer Satisfaction
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.