What are the responsibilities and job description for the Housekeeping Supervisor position at Crescent Hotels & Resorts?
Job Overview
The Housekeeping Supervisor plays a key role in the daily operations of the Housekeeping Department. This position requires a hands-on leader who is well-versed in scheduling, daily reporting, operational procedures, and company policies across the resort. The ideal candidate must be flexible and prepared to perform both administrative and housekeeping tasks as needed.
Essential Job Functions
- Assist with associate scheduling and staffing needs
- Complete shift reports and support payroll submission
- Monitor and verify completion of daily work assignments
- Maintain key inventory and control procedures
- Assist with weekly inventory counts and supply ordering
- Keep the Assistant Executive informed of associate needs and concerns
- Ensure proper organization and inventory control of equipment and supplies
- Oversee cleanliness and maintenance of company vehicles, utility carts, and equipment
- Report maintenance issues to appropriate managers and follow up on repairs
- Communicate regularly with the Front Desk regarding room status and discrepancies
- Generate and review reports (e.g., departures, wait status) to ensure smooth workflow
- Inspect (QA) all VIP rooms prior to releasing them for occupancy
- Inspect and clean guest rooms as needed
- Actively monitor floors to ensure efficiency, provide guidance, and recognize strong performance
- Verify all room statuses are accurate and entered into the system by shift end
- Communicate updates, unresolved issues, and guest requests with other supervisors
Minimum Qualifications
- Valid Texas Driver’s License with a satisfactory motor vehicle record
- Basic computer skills, including email and word processing
- Proven hands-on housekeeping experience
- Previous supervisory experience preferred
Additional Qualifications
- Professional demeanor with strong written and verbal communication skills
- Adherence to uniform standards, including slip-resistant, closed-toe footwear
- Ability to work a flexible schedule, including weekends and holidays
- Strong decision-making and problem-solving skills
- Ability to work efficiently under pressure and time constraints
- Demonstrated leadership ability and strong work ethic
Benefits & Resort Perks
Core Benefits
- Medical, dental, and vision insurance
- Short- and long-term disability coverage
- Major illness and accident insurance
- Access to the Associate Relief Fund
- 401(k) with employer match
- Competitive salary with regular performance reviews
- Paid vacation and holidays
Resort Perks & Opportunities
- Subsidized associate housing, shuttle transportation, and weekly meal support
- Access to dining, retail, and resort amenities, including golf (based on availability)
- Travel discounts through Crescent Hotels & Resorts and partner properties nationwide
- Global career exposure through Crescent Hotels & Resorts and Preferred Hotels & Resorts