What are the responsibilities and job description for the Guest Room Attendant position at Crescent Hotels & Resorts?
Room Service Ambassador (In-Room Dining) | Horseshoe Bay Resort
Location: Horseshoe Bay, TX (The Tower, Palm Villas, and Waters Lakeside)
Employment Type: Full-Time (Hourly, Non-Exempt)
Deliver Luxury to the Doorstep
The lake life is calling! At Horseshoe Bay Resort, our guests expect world-class service without ever having to leave the comfort of their rooms. As a Room Service Ambassador, you are the face of our premium In-Room Dining experience. You don’t just deliver food; you deliver a private, upscale dining event for our guests across our most prestigious accommodations.
If you are an organized, fast-paced hospitality professional with a passion for "Aggressive Hospitality" and a commitment to excellence, your success story starts here.
Your Impact: The Private Dining Experience
You are responsible for the seamless execution of room service orders, from the initial setup to the final retrieval, ensuring every guest contact is professional and polished.
Key Responsibilities:
- Aggressive Hospitality: Provide prompt, courteous service, utilizing suggestive selling techniques and expert menu knowledge (including proper vocabulary and pronunciation).
- Service Execution: Follow standardized procedures for serving guests as outlined in our luxury standards; maintain your station and equipment in "resort-ready" condition.
- Technical Accuracy: Utilize Point of Sale (POS) systems correctly for order tracking and billing.
- Efficiency & Retrieval: Proactively monitor corridors and elevator landings to retrieve used trays/carts, ensuring the resort remains clutter-free.
- Operational Readiness: breakdown trays in the dish area, sanitize non-paper condiments, and ensure the oncoming shift is fully stocked with china, glassware, and silver.
- Vehicle Care: Maintain and clean room service golf carts, returning them to designated locations at the end of each shift.
What You Bring to the Team
- Certifications: Must be 18 years of age with current TABC and Food Handler certifications.
- Personality: An outgoing, honest, and high-integrity professional who works well as a member of a TEAM.
- Communication: Legible writing and the ability to disseminate information accurately to guests and management.
- Physical Stamina: Ability to walk and ascend/descend stairs as a daily routine; must be able to lift/move up to 50 lbs.
- Professionalism: Neat appearance in designated uniform with slip-resistant safety footwear.
- Flexibility: Ability to work a flexible schedule (24/7 environment), including weekends and holidays as business demands.
Perks of the Paradise Life
We take care of the people who take care of our guests.
The "Resort Life" Bonuses:
- Live Where You Work: Subsidized associate housing and shuttle service available.
- Play Where You Work: Limited access to world-class golf and resort amenities (based on occupancy).
- Financial Wins: Weekly meal subsidies, competitive pay, and scheduled reviews/raises.
- Travel Discounts: Deep discounts at Horseshoe Bay Resort and over 100 Crescent Hotels & Resorts properties nationwide.
- Growth: Career advancement through our Manager in Training (MIT) program.
Full-Time Insurance & Security:
- Comprehensive Health: Medical, Dental, and Vision insurance plans.
- Financial Future: 401k plan with employer match.
- Protection: Short and long-term disability, Critical Illness, and Accident insurance.
- Support: Access to the Associate Relief Fund.
Ready to deliver excellence?
If you are an efficient, fast worker who thrives in a hospitality atmosphere, apply today to join the In-Room Dining team at Horseshoe Bay Resort!