What are the responsibilities and job description for the GUEST ROOM ATTENDANT position at Crescent Hotels & Resorts?
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Description
Qualifications
Behaviors
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Description
- Be able to clean guest rooms in an 8 hour work day, up to hotel standards
- Recording room status on work assignment sheets
- Vacuuming and sweeping carpets and floors
- Completes special cleaning projects
- Mopping and cleaning floors
- Dusting, brushing, polishing and vacuuming furniture
- Changing linen and making beds., following the hotel’s environmental program
- Checking for damaged and stained linen
- Cleaning showers, tubs, sinks and bathroom items
- Changing terry linen, following the hotel’s environmental program
- Checking for damaged and stained terry
- Dusting and cleaning room decorations, microwaves, refrigerators and structure surfaces (i.e., window sills, vents)
- Removing used guest amenities and trash
- Replaces all amenities and linens according to hotel standards
- Keeps cart and linen closets clean and organized at all times
- Reports irregularities such hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
- Notifies Supervisors of discrepancies such as vacant rooms, etc.
- Turns in lost and found items as per hotel standards
- Removes Room Service trays from rooms and places in on floor by room entrance
- Report engineering issues via synergy by phone system to hotel standards.
- Immediately report any broken door locks or safety hazards to management for immediate attention through synergy.
- Assists in preparation and deep cleaning of VIP rooms
- Cleans spots on walls, clean windows and edges outside guest room.
- Follows procedures when entering guest rooms, always keeping the guest’s need for privacy in mind
- Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary, and chemical bottles properly labeled.
- Thorough knowledge of proper cleaning methods for various surfaces
- Use proper chemicals when cleaning as described by department’s procedures
- Thorough knowledge of proper carpet and upholstery care policies and procedures
- Performs all duties in a timely and professional manner
- Performs a visual inspection before leaving any areas
- Follows procedures for issuance and return of room keys, prioritizing of rooms, recordkeeping, and status updates
- Demonstrates working knowledge and team effort in accomplishing additional projects as assigned
- Follows policies and procedures in preparing for and performing turndown service
- Maintains assigned closets and employee areas in accordance with established policies and procedures
- Maintains cleanliness and excellent condition of equipment and work area
- Call in ready rooms to the Housekeeping Department, enter room status through the phone system.
- Knowledge of proper chemical handling required
- Knowledge of cleaning techniques, requirements and use of equipment required
- Must be flexible enough to work any shifts including evenings, weekends and holidays.
- Maintains inspection scores above 95% monthly.
- Minimum 2 years prior experience in cleaning hotel guest rooms in a hospitality industry preferred
Qualifications
Behaviors
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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