What are the responsibilities and job description for the Gift Shop Attendant (Seasonal) position at Crescent Hotels & Resorts?
Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality!
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
The market and shop attendants are responsible for the prompt, efficient, and courteous service of guests, collecting payment and meeting many other guests’ needs during their stay. Other duties include maintaining market inventory, stocking shelves, cashier, assisting with food & beverage purchases, assisting with beach rentals, and ensuring cleanliness of work and storage areas.
We are looking for a friendly and dependable Gift Shop Attendant to support daily operations and deliver excellent guest service. This role includes greeting customers, assisting with merchandise selection, collecting payments, and maintaining a clean, organized, and well-stocked shop. Responsibilities also include the following:
Greet customers when they enter the market, help in locating merchandise, and respond to questions regarding merchandise. Display merchandise in a neat, eye-appealing manner. Restock items as necessary, check expiration dates, and discard expired items. Assisting customers with beach rentals of bikes, cabanas, paddle boards and kayaks.
Keep storeroom neat and clean. Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Verify customer identification as required. Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified. Follow checklist for opening and closing shop.
Secure market and monitor customer activity to prevent losses due to merchandise theft and damage. Report accidents, injuries, and unsafe work conditions to manager.
QUALIFICATIONS:
- Minimum one (1) year experience in customer service
- High School Graduate or General Education Degree (GED): or Work Equivalent
- Prefer 1-2 years’ experience in hospitality industry in similar position.
- Previous guest/customer relations training preferred.
- Good understanding of the English language.
- Good communication skills both written and verbal.
- Exert physical effort in lifting/transporting at least 50 pounds.
- Push/pull carts and other equipment up to 125 pounds.
- Endure various physical movements throughout the work areas.
- Satisfactorily communicate with guests, management and co-workers to their understanding.
- Work environment – Guest Rooms, Guest and Service Corridors, Housekeeping Office. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.
- Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
- Knowledge of proper cleaning techniques, requirements and use of equipment
- Knowledge of proper chemical handling
- Must be able to reach above head and shoulder height to perform job duties.