What are the responsibilities and job description for the GENERAL MANAGER position at Crescent Hotels & Resorts?
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Compensation: $180,000 to $220,000 per year
Description
The Opportunity
As General Manager, you will have overall responsibility for the leadership and performance of the hotel. You will set the tone for the property, developing a strong leadership team and an associate culture focused on accountability, collaboration, service excellence, and results.
You will take a hands-on, strategic approach to the business—maintaining a strong presence throughout the hotel while leveraging financial, operational, guest satisfaction, and market data to identify opportunities and drive performance.
What You’ll Do
Crescent Hotels & Resorts Is Committed To Providing Our Leaders With The Resources, Support, And Opportunities They Need To Succeed, Including
You Belong. We Care. Shine Bright.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Save this job
Email
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Facebook
LinkedIn
Tweet
Compensation: $180,000 to $220,000 per year
Description
The Opportunity
As General Manager, you will have overall responsibility for the leadership and performance of the hotel. You will set the tone for the property, developing a strong leadership team and an associate culture focused on accountability, collaboration, service excellence, and results.
You will take a hands-on, strategic approach to the business—maintaining a strong presence throughout the hotel while leveraging financial, operational, guest satisfaction, and market data to identify opportunities and drive performance.
What You’ll Do
- Provide strategic and operational leadership for all aspects of the hotel, including rooms, food & beverage, sales, revenue performance, finance, and People & Culture.
- Build, develop, and inspire a high-performing leadership team while creating a culture of engagement, accountability, and exceptional service.
- Drive overall hotel performance by balancing guest satisfaction, associate engagement, revenue growth, profitability, and asset stewardship.
- Maintain a strong understanding of the hotel’s financial performance, including budgets, forecasts, P&L results, labor management, revenue trends, and cost controls.
- Partner closely with Sales, Revenue Management, and other commercial leaders to maximize market share, occupancy, ADR, RevPAR, and overall profitability.
- Provide leadership and oversight of the hotel’s food & beverage operations, ensuring strong service, quality, financial performance, and guest satisfaction.
- Maintain a highly visible presence throughout the property, regularly evaluating service delivery, cleanliness, physical condition, and overall guest experience.
- Recruit, develop, coach, and retain talented department leaders while establishing clear expectations and performance standards.
- Foster strong relationships with Hilton, ownership, Crescent leadership, community partners, and other key stakeholders.
- Serve as an ambassador for the hotel and Crescent Hotels & Resorts within the local community and hospitality industry.
- Ensure the hotel operates in accordance with brand standards, Crescent policies, and all applicable regulatory requirements.
- 3–5 years of successful General Manager experience in a full-service hotel environment required.
- Demonstrated experience leading a hotel with significant food & beverage operations.
- Proven ability to lead a complex, fast-paced operation while maintaining high standards for guest service and associate engagement.
- Strong financial and business acumen with demonstrated experience managing budgets, forecasts, P&L performance, labor, and profitability.
- Commercial mindset with an understanding of sales, revenue management, market positioning, and competitive performance.
- Experience with Hilton or another major full-service hotel brand strongly preferred.
- Track record of developing strong leadership teams and creating an engaged, performance-driven culture.
- Strong communication, relationship-building, and stakeholder-management skills.
- Ability to maintain a flexible schedule based on the needs of a 24/7 hotel operation.
- Ability to travel as needed for corporate meetings, business development, and industry events.
Crescent Hotels & Resorts Is Committed To Providing Our Leaders With The Resources, Support, And Opportunities They Need To Succeed, Including
- Competitive executive compensation package
- Eligibility for an operational incentive plan
- Comprehensive benefits for eligible associates and family members
- 401(k) matching program
- Hotel and travel discounts across Crescent-managed properties throughout North America
- Leadership development and career-growth opportunities within Crescent’s diverse portfolio
You Belong. We Care. Shine Bright.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Salary : $180,000 - $220,000