What are the responsibilities and job description for the Front Desk Agent - Doubletree by Hilton Berkeley Marina position at Crescent Hotels & Resorts?
Key Responsibilities
Greet and welcome guests in a friendly, professional, and courteous manner
Perform guest check-in and check-out procedures accurately and efficiently
Verify guest information, process payments, and obtain proper authorizations, including incidental holds
Manage room assignments, reservations, and modifications using the property management system (PMS)
Respond promptly to guest inquiries, requests, and concerns, ensuring timely resolution
Maintain knowledge of hotel services, amenities, and local attractions to assist guests
Coordinate with housekeeping, engineering, and other departments to ensure guest satisfaction
Handle cash, credit card transactions, and maintain accurate records in compliance with company policies
Follow all brand standards, SOPs, and security procedures
Maintain a clean, organized, and professional front desk area
Support upselling opportunities and promote hotel services when appropriate
Qualifications
High school diploma or equivalent required
Previous customer service or hospitality experience preferred
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Basic computer skills; experience with PMS (e.g., OnQ, PEP) preferred
Flexible schedule, including weekends, evenings, and holidays
Ability to handle confidential information with discretion
Core Competencies
Customer Focus & Service Excellence
Attention to Detail & Accuracy
Problem Solving & Conflict Resolution
Teamwork & Collaboration
Time Management & Organization
Salary.com Estimation for Front Desk Agent - Doubletree by Hilton Berkeley Marina in Berkeley, CA
$39,770 to $48,253
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