What are the responsibilities and job description for the Executive Housekeeper position at Crescent Hotels & Resorts?
Position Overview:
The Executive Housekeeper will lead the housekeeping department to ensure exceptional cleanliness, orderliness, and overall guest satisfaction throughout the property. This leadership role requires a detail-oriented, proactive individual with excellent management skills to oversee daily operations and motivate a diverse team.
Key Responsibilities:
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Manage and supervise all housekeeping operations including guest rooms, public areas, laundry services, and staff scheduling.
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Maintain high standards of cleanliness and hygiene across the hotel in compliance with Hilton brand guidelines and health & safety regulations.
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Recruit, train, and develop housekeeping team members to ensure exceptional service delivery.
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Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance standards are met.
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Monitor inventory and order housekeeping supplies and equipment within budget constraints.
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Collaborate closely with other departments (front desk, maintenance, etc.) to ensure seamless guest experience.
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Handle guest requests, concerns, and complaints professionally and promptly to maximize guest satisfaction.
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Prepare and manage department budgets, payroll, and reports.
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Implement and enforce hotel policies, safety protocols, and environmental sustainability initiatives.
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Lead daily briefing and communicate effectively with staff to ensure smooth operations.
Qualifications:
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Proven experience as an Executive Housekeeper or similar role in a full-service hotel, preferably within Hilton or other upscale brands.
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Strong leadership and team management skills.
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Excellent organizational and multitasking abilities.
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Knowledge of housekeeping operations, cleaning products, and health & safety standards.
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Outstanding communication and interpersonal skills.
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Ability to work flexible hours, including weekends and holidays.
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Proficiency in hotel management software is a plus.
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High school diploma or equivalent; additional certification in hospitality or management is desirable.
Why Join Us?
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Competitive salary and benefits package
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Opportunity to work in a dynamic, guest-focused environment
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Career growth and professional development opportunities within Hilton Hotels & Resorts
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Employee discounts and wellness programs
