EVENT SALES AND SERVICES MANAGER

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Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Position Overview

The Event Sales & Convention Services Manager is a hybrid OEM role responsible for servicing all group bookings contracted by the Sales team (excluding social catering) while also owning the sales, detailing, and execution of non-social, event-only business.

This role is highly execution-focused and requires a hands-on approach, with responsibility spanning from event sales through operational delivery, ensuring all programs are executed seamlessly and in alignment with hotel standards.

Key Responsibilities

Convention Services (Group Booking Execution)

• Detail and execute all group bookings turned over by Sales Managers, excluding social catering
• Serve as the primary point of contact from turnover through program completion
• Prepare and distribute Group Resumes and Banquet Event Orders (BEOs) with precision and operational clarity
• Lead pre-convention meetings and coordinate all internal departments
• Distribute weekly event forecasts and resume packets (10–14 day outlook)
• Ensure accuracy across meeting space, F&B, AV, rooming, and billing details
• Greet and support clients on-site to ensure seamless execution
  
  

Event Sales Ownership (Non-Social, Event-Only)

• Prospect, solicit, and secure event-only and corporate meeting business without guest rooms
• Respond to inbound leads and RFPs with customized proposals
• Conduct site tours and presentations to drive conversion
• Negotiate contracts, pricing, and concessions in alignment with revenue strategy
• Manage the full lifecycle of event-only bookings from lead through execution and billing
  
  

Client Experience & Relationship Management

• Build and maintain strong relationships with corporate planners and agencies
• Provide consistent, high-level communication throughout the planning process
• Anticipate client needs and proactively enhance the experience
• Resolve challenges quickly and professionally during planning and on-site execution
  
  

Revenue & Financial Accountability

• Drive incremental revenue through upselling of F&B, AV, and ancillary services
• Monitor contracted minimums and ensure compliance with all financial terms
• Manage deposits, billing instructions, and final invoicing in partnership with Finance
• Ensure all balances are collected in accordance with contract terms prior to arrival when required
  
  

Operational Leadership

• Act as the bridge between Sales and Operations, ensuring a clean and effective turnover process
• Communicate all updates and changes clearly and in real time to operational teams
• Maintain a high level of detail to support flawless execution
• Support internal accountability and adherence to established SOPs
  
  

OEM Classification & Work Expectations

• This position is classified as an Overtime Eligible Manager (OEM) and is expected to be hands-on in event execution
• Schedule will vary based on business demands and includes evenings, weekends, and holidays
• Overtime may be required during high-volume periods, large programs, or complex event execution
• Active on-site presence is required for key group arrivals, peak event times, and high-profile clients
  
  

Qualifications

• 3–5 years of experience in Convention Services, Event Sales, or Hotel Sales
• Proven ability to detail complex group programs and sell event-driven business
• Strong knowledge of hotel operations, banquet service, and event logistics
• Experience with Delphi, Opera, CVENT systems preferred
• Strong organizational, communication, and problem-solving skills
  
  

Core Competencies

• Ownership mindset from turnover through execution
• Strong attention to detail with an operational focus
• Revenue-driven with sales capability
• Ability to manage multiple priorities in a fast-paced environment
• Collaborative and solutions-oriented
  
  

Performance Metrics (Success Measures)

• Event-only revenue production and conversion rates
• Accuracy and timeliness of resumes and BEOs
• Client satisfaction and repeat business
• On-time billing, deposit collection, and zero-balance event execution
• Responsiveness to client and internal communication (goal: same-day response)
  
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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