What are the responsibilities and job description for the Director of Operations position at Crescent Hotels & Resorts?
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are committed to providing you with:
- Highly competitive salary
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Flexible scheduling to allow you to focus on what is important to you
- Discounts with our Crescent managed properties in North America for you & your family members
ESSENTIAL JOB FUNCTIONS:
- Assist the Operational and Financial Management of the Property.
- Ensures that all brand standards are being maintained in each area of the property.
- Ensures all team members meet or exceed all brand requirements.
- Oversees the operation of all property departments.
- Promotes both Guarantee of Fair Treatment and Open Door policies.
- Ensures a viable key control program is in place.
- Maintains current licenses and permits as prescribed by local, state and federal agencies.
- Provides a safe working environment in compliance with OSHA/MSDS.
- Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Complies with all corporate accounting procedures.
- Performs required annual Quality audit with GM and RD.
- Supporting the Management and Development of Departmental Teams
- Stays readily available/approachable for all employees.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Make sure that staffing levels are appropriate to exceed guest expectations.
- Sets clear performance expectations with Department Managers.
- Assists team supervisors with constructive coaching and counseling.
- Solicits feedback for continuous improvement.
- Managing the Guest Experience
- Extends professionalism and courtesy to guests at all times.
- Motivates and encourages staff to solve guest and employee related concerns.
- Provides excellent customer service by being readily available/approachable for all guests.
- Takes proactive approaches when dealing with guest concerns.
- Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
- Gain understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, and business concerns, offering better business solutions.
REQUIRED SKILLS/ABILITIES:
- Must have 5 years of hotel leadership experience.
- Previous Marriott experience preferred.
- Passion for creating a genuine customer experience while achieving revenue objectives.