What are the responsibilities and job description for the Director of Front Office | The St. Anthony, A Luxury Collection Hotel position at Crescent Hotels & Resorts?
Situated in the heart of downtown, overlooking Travis Park, the AAA Four Diamond, St. Anthony Hotel offers easy access to the trendy restaurants and historical landmarks in San Antonio, Texas. St. Anthony, a Luxury Collection Hotel San Antonio, opened in 1909 and has been designated a national historic site. Our luxury hotel in San Antonio embodies old-world splendor with touches like Italian marble and Corinthian columns. Come make history with this luxury San Antonio hotel.
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are committed to providing you with:
- Highly competitive wages
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Flexible scheduling to allow you to focus on what is important to you
- Discounts with our Crescent managed properties in North America for you & your family members
The Director of Front Office will supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.
What will you be doing?
- Assist and support the Hotel Manager with interviewing, hiring, and training all Front Office Staff on all Brand and Hotel Standards for a Luxury setting.
- Recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
- Respond to guest’s special requests, needs, problems, issues, and concerns and accommodate groups to ensure optimal levels of guest satisfaction and
repeat business. - Implement and Develop company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate
associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. - Have a clear understanding of GSS and MVR scores and their impact on the overall success of the hotel.
- Supervise the Guest Service Agents, Bell Staff, Transportation Services.
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve
customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and
take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue
allowances to remedy problems only after other alternative solutions have
been offered. - Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
What is required?
- Knowledge of LightSpeed, MGS Marsha- Preferred
- At least 2 year's experience in a rooms division leadership role.
- Must be able to work flexible shifts that include evening, weekends, and holidays.
- The ideal candidate will be organized and able to work with a sense of urgency and seeking guest satisfaction.