What are the responsibilities and job description for the Banquet Server position at Crescent Hotels & Resorts?
Banquet Server
Location: Horseshoe Bay Resort
Company Overview
Horseshoe Bay Resort is a luxury destination on Lake LBJ. We are seeking banquet servers who deliver consistent, high-quality service professionally and courteously.
Job Summary
Responsible for the setup, service, and breakdown of banquet events. Delivers food and beverages in accordance with established service standards.
Essential Responsibilities
Service and Guest Relations
- Follow established steps of service and company standards
- Greet guests and respond promptly to requests
- Serve food and beverages according to event requirements
- Refill beverages and monitor guest satisfaction
- Clear dishes promptly
- Maintain professional and respectful interactions with guests and team members
Setup and Breakdown
- Follow directions from Banquet Captains
- Set up function rooms with linens, tableware, and glassware
- Prepare coffee breaks, buffets, and bars based on Banquet Event Orders (BEOs)
- Attend pre-shift meetings
- Reset rooms after events according to specifications
- Maintain clean and organized event spaces
Standards and Compliance
- Comply with all alcohol service regulations
- Follow company safety and security procedures
Minimum Requirements
Certifications
- Minimum age: 18
- TABC certification (required)
- Tips certification (required)
- Food handler certification (required)
Skills and Abilities
- Proficient in English (spoken and written)
- Knowledge of food and beverage service and guest relations
- Experience with fine dining or formal service standards
- Ability to carry up to 30 lbs throughout shifts
- Professional appearance and adherence to uniform standards
- Strong teamwork and reliability
Additional Qualifications
- Prior banquet or resort experience preferred
- Knowledge of table settings and serviceware
- Ability to follow product handling instructions
- Ability to learn and describe menu items
Benefits and Perks
- Health insurance: Medical, dental, and vision (full-time eligible)
- 401(k) with employer match and additional financial protection plans (full-time eligible)
- Paid vacation and holidays (full-time eligible)
- Competitive pay with scheduled reviews
- Manager in Training (MIT) program
- Employee discounts at resort and Crescent Hotels & Resorts properties
- Weekly meal subsidies
- Limited access to select resort amenities based on business levels