Banquet Houseperson

Find the right balance of inspiration and wellness in the heart of Mississippi’s capital city at The Westin Jackson. Our hotel in downtown Jackson, MS boasts a prime location within walking distance of the Mississippi Museum of Art, Federal Courthouse, Planetarium and the historic music and arts theatre, Thalia Mara Hall. Our convenient location makes us a favorite for business and leisure travelers alike, with The Jackson Convention Complex and Mississippi Coliseum just moments away.

We are looking for our next great team member to join us on our Food & Beverage Department team. We are committed to providing you with:

• Highly competitive wages.
• Exceptional health benefits plan for eligible associates & your family members.
• 401K matching program for eligible associates.
• Discounts with our Crescent managed properties in North America for you & your family members.
• Hotel Room Discounts at Marriott branded properties worldwide.
• Free Meals
• Free Parking

JOB OVERVIEW

To manually set up, break down, and service all meeting rooms in accordance with Crescent high standards of quality.

ESSENTIAL JOB FUNCTIONS

• Communicate with supervisor throughout shift to be aware of the work.
• Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms.
• Supply and replenish meeting rooms with clean glasses and fresh water.
• Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function.
• Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms always stay presentable.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES

Must have the ability to communicate in English. Self-starting personality with an even disposition.  Always maintain a professional appearance and manner. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of various types of equipment and set up styles used in the meeting rooms. For example: different table types (round, schoolroom, etc.).  The ability to lift and move multiple tables and chairs and podiums weighing up to 100 lbs. through a crowded room. This position requires considerable physical activity on a continuous basis throughout the shift for room set up and break down. Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 500 lbs.

PERFORMANCE STANDARDS

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is the positive interaction with Crescent staff.  It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to changes in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE

This excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.   Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Our differences are what make us great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.