What are the responsibilities and job description for the At Your Service Operator position at Crescent Hotels & Resorts?
The At Your Service Operator at The AC Element Symphony Park is responsible for managing the hotel's telephone operations, addressing guest requests, and providing information about hotel amenities and local attractions. This role is crucial in ensuring guest satisfaction by effectively communicating and resolving inquiries while maintaining a professional demeanor.
- Operate the telephone to handle incoming calls.
- Process guest requests for wake-up calls, call identification, and other related services.
- Inform guests of any messages received and deliver them to their rooms upon request.
- Attend to log, and process all calls, requests, questions, or concerns from guests.
- Record all guest requests or issues in the computer system and follow-up to ensure resolution.
- Provide information to guests about room features, hotel amenities, and local points of interest.
- Assist guests with internet access and other technical needs.
- Report accidents, injuries, and unsafe work conditions to management.
- Adhere to company policies and procedures, maintaining a professional appearance and confidentiality.
- Greet all guests according to company standards, anticipating their service needs.
- Communicate clearly and professionally others.
- Cultivate and maintain positive working relationships with others.
- Assist Front Office with reservations and room blocks
- Projects for front Office
- Other duties as assigned
Requirements:
- High school diploma or equivalent
- Valid driver's license
- Ability to lift heavy objects
- Basic computer skills
- Excellent communication skills
- Ability to work well in a team
- Strong work ethic and reliability
- Flexibility and adaptability
- Customer service oriented