What are the responsibilities and job description for the Assistant Spa Manager position at Crescent Hotels & Resorts?
Role Purpose: Operational Support Coordinator
The Operational Support Coordinator provides the structured administrative foundation necessary for the Assistant Director and Spa Manager to focus on high-impact strategic initiatives. By managing the intricacies of daily logistics, this role ensures the spa is positioned to scale efficiently and sustainably over the next two fiscal years.
Through this dedicated support, leadership can prioritize:
- Guest-Facing Leadership: Enhancing the premium guest experience and service excellence.
- Human Capital Management: Driving staff recruitment, onboarding, and professional development.
- Strategic Growth: Developing new wellness programs, expanding retail offerings, and planning the transition into the future Wellness Center.
Key Responsibilities
- Workforce & Payroll Administration
- Payroll Processing: Prepare, organize, and input payroll data; verify timecard accuracy and ensure deadline compliance for final leadership approval.
- Labor Tracking: Assist with schedule coordination, labor hour tracking, and real-time updates to the appointment book.
- Compliance: Maintain meticulous documentation for labor guidelines, staffing regulations, and internal departmental records.
- Procurement & Inventory Management
- Purchasing Coordination: Generate purchase orders as directed and manage vendor relations and invoice records.
- Stock Oversight: Track receiving and inventory levels for both retail and operational supplies to ensure seamless service delivery.
- Systems, Reporting & Data Integrity
- Data Management: Execute accurate data entry across payroll, scheduling, and inventory platforms.
- Reporting: Maintain trackers and spreadsheets to support labor and operational analysis.
- Process Documentation: Assist in the development and maintenance of internal SOPs and digital workflows.
- Communications & Facility Standards
- Liaison: Serve as a central point of contact between therapists, Spa leadership, and hotel administration.
- Service Support: Provide front desk coverage, including reservation management, guest inquiries, and retail sales.
- Quality Control: Supervise facility cleanliness and submit engineering work orders for maintenance needs.
The "Resort Life" Benefits
We believe in rewarding the dedication of our associates with a comprehensive suite of "Resort Life" bonuses and professional advantages:
- Residential & Commuter Support: Subsidized associate housing and dedicated shuttle services are available to support your "Live Where You Work" lifestyle.
- Amenity Access: Enjoy "Play Where You Work" privileges, including Golf and Amenity access across our 7,000-acre estate (subject to occupancy and business levels).
- Competitive Compensation: Beyond a base hourly rate, this role is eligible for commissions and service charges, supplemented by weekly meal subsidies and retail/dining discounts.
- Global Travel: Access deeply discounted rates at over 100 Crescent Hotels & Resorts properties nationwide.
- Professional Growth: We prioritize internal advancement through our specialized Manager in Training (MIT) program.
Full-Time & Eligible Part-Time Benefits:
- Health & Wellness: Comprehensive Medical, Dental, and Vision insurance plans.
- Financial Security: 401(k) retirement plan with employer matching.
- Income Protection: Short/Long-term Disability, Major Illness, and Accident insurance.
- Peace of Mind: Direct access to the Associate Relief Fund for unexpected needs.
Scope of Authority & Role Boundaries
- Administrative Support: This role serves strictly as an operational liaison; it does not include independent financial or staffing decision-making power.
Verification Protocol: All payroll submissions, purchase orders, and official documents require final review and authorization by the Spa Manager.