Creekside Veterinary Hospital Client Care Specialist

Who We Are

Creekside Veterinary Hospital & Referral Center is a privately owned, fast-paced, and growth-oriented veterinary hospital. We provide exemplary, comprehensive wellness care for our patients, and we proudly serve as a Referral Center, offering advanced diagnostics and treatment options for more than 200 veterinary facilities in the region.

Our team is passionate about delivering high-quality care to pets and outstanding service to the family who love them.

What We’re Looking For

We’re seeking a full-time Client Care Specialist who is enthusiastic, compassionate, and eager to grow. You’ll be the first point of contact for our clients and an integral part of ensuring they feel supported, heard, and valued.

Ideal candidates will have:

• Exceptional customer service skills – A warm, friendly, and professional demeanor is essential. Compassion and empathy during emotionally difficult situations are a must.
• Strong communication abilities – Clear and effective in both verbal and written interactions.
• Adaptability – Able to stay calm and focused in a fast-paced environment and manage shifting responsibilities during emergencies.
• A desire to learn – No veterinary experience is required, but a genuine interest in veterinary protocols, procedures, and laws is essential. We provide thorough training.
• Comfort with technology – Ability to work with various computer systems, email, phone systems, and office equipment.
• Team-first mindset – You enjoy working collaboratively in a positive and professional team environment.

What You’ll Do

• Greet clients and patients warmly upon arrival
• Answer multi-line phones and manage client requests professionally
• Handle communications via phone, email, text, and fax
• Triage incoming cases using training and protocols provided
• Maintain accurate and up-to-date patient records
• Schedule appointments and procedures and provide pre-visit instructions
• Participate in client education by offering general information regarding preventative care, services, and recommendations
• Communicate effectively with doctors and technical staff to relay accurate information to clients

What You’ll Gain

At Creekside, we believe in taking care of our team so they can take care of our clients and patients. We offer:

• A supportive workplace where you can build a career in veterinary medicine
• Generous paid time off, with increases based on longevity
• Six paid holidays per year
• Employee pet care discounts
• Health insurance for full-time employees
• Dental and vision insurance options
• EAP benefits that offer free access to services such as counseling
• Company-paid short-term disability, long-term disability, and life insurance
• 401(k) with up to 4% employer match after one year of employment
• Monthly staff meetings to foster communication and growth
• Ongoing opportunities for personal and professional development

Requirements

· High School Diploma or equivalent

· Prior veterinary experience is not required, but is considered

If this sounds like you and you have a passion for animal welfare and a commitment to providing excellent customer service please apply today.

We look forward to meeting you!

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 37 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Uniform allowance
• Vision insurance

Application Question(s):

• What aspects of this position interest you the most?

Work Location: In person

Salary : $17 - $19