What are the responsibilities and job description for the Veterinary Customer Service Representative position at CREEK VIEW VETERINARY CLINIC, PLLC?
Company Overview
CREEK VIEW VETERINARY CLINIC, PLLC is a dedicated veterinary hospital committed to providing comprehensive medical care for animals. Our team strives to deliver compassionate, high-quality veterinary services in a welcoming environment.
Job Summary
We are seeking a motivated and detail-oriented Veterinary Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills, a strong background in customer service and scheduling. This role involves managing client interactions, scheduling appointments, handling high call volume, supporting veterinary staff, and ensuring smooth clinic operations while maintaining a focus on animal welfare and client satisfaction.
Duties
- Greet clients warmly and efficiently manage appointment scheduling using veterinary software.
- Assist clients with inquiries regarding pet care, treatment plans, and billing procedures, ensuring clear and professional communication.
- Handle medical collections accurately while adhering to all relevant regulations including DEA and USDA guidelines.
- Provide front desk support by managing phone calls, confirming appointments, and coordinating client flow throughout the clinic.
- Maintain cleanliness and organization of the reception area, including stocking supplies and managing laboratory samples when necessary.
Requirements/ Preferences
- Excellent customer service skills with the ability to communicate effectively with clients from diverse backgrounds.
- Ability to handle high call volume without sacrificing customer service.
- Proven experience in medical settings or animal handling roles such as kennel work or pet care.
- Knowledge of veterinary terminology, medical-surgical procedures, and companion animal medicine is preferred but not required.
- Familiarity with veterinary software systems and Microsoft Office applications is preferred but not required.
Join our team to make a meaningful difference in the lives of animals and their owners by providing outstanding client support in a professional veterinary environment!
Pay: $14.50 - $15.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $16