Program Manager

JOB TITLE: Program Manager

GOVERNMENT AGENCY: Department of Homeland Security (DHS), Federal Law Enforcement Training Center (FLETC)

POSITION INFORMATION: Full-Time Position

LOCATION: FLETC Headquarters – Glynco, GA; or other FLETC Training Delivery Points (TDPs) in Artesia, NM; Charleston, SC; or Cheltenham, MD (including the Washington, DC Office). Some services may be performed remotely. The place of performance will be dependent on the awarded proposal. 

POSITION TIMING: Contingent on Contract Award

 PROGRAM OVERVIEW: 

The Federal Law Enforcement Training Centers (FLETC) is a component of the Department of Homeland Security (DHS) whose mission is to train and support the training of federal, state, local, and tribal law enforcement officers — as well as international partners — who uphold and enforce U.S. laws, treaties, and regulations at home and abroad. Headquartered in Glynco, Georgia, with additional training delivery points in Artesia, New Mexico; Charleston, South Carolina; and Cheltenham, Maryland, FLETC serves as a critical resource for law enforcement readiness across the nation. This program provides the full range of Information Technology (IT) Delivery and Operations Support Services (DOSS) required to sustain and advance FLETC’s mission. These services support FLETC Headquarters, Training Delivery Points (TDPs), and Partner Organizations.

 POSITION SUMMARY:

 The Program Manager will lead a large-scale, enterprise-level IT Support Services program of 50 staff supporting the FLETC mission. The role requires hands-on technical and managerial expertise to oversee IT operations, infrastructure, cybersecurity, modernization, and service delivery across multiple geographically dispersed locations. The Program Manager will serve as the primary point of contact for government leadership, ensuring quality, innovation, and mission success through proactive communication and disciplined program management.

 RESPONSIBILITIES:

• Manage the scope and complexity of a large-scale, enterprise IT program supporting FLETC’s nationwide operations.
• Lead and coordinate a highly technical, task order–driven environment, including:
  • Cloud and On-Premises IT Infrastructure O&M
  • Hardware and Software Management
  • Network Engineering, Monitoring, and Management
  • Systems Administration and Modernization
  • Onsite and Remote IT Service Desk Operations
  • Cybersecurity Operations and Training
• Serve as the primary government point of contact, providing technical supervision and strategic direction for all contractor personnel.
• Collaborate with the COR and government stakeholders to monitor contract performance and support evolving mission needs.
• Oversee cost, schedule, and performance across multiple task orders while ensuring delivery of high-quality, consistent service.
• Manage risk, performance metrics, and process improvements, providing leadership visibility into key operational areas.
• Foster a culture of innovation, identifying opportunities for modernization and efficiency across all service areas.
• Drive customer satisfaction through proactive communication, issue resolution, and accountability.

 REQUIRED:

• Bachelor’s degree in Engineering, Systems Management, Business Administration, or a related field.
• Minimum of 7 years of experience in IT program or project management.
• Ability to obtain and maintain a Public Trust security clearance.
• Proven experience managing programs in a task order environment.
• Demonstrated ability to manage performance-based service agreements and deliver results within budget and schedule constraints.
• Experience developing and managing project budgets, risk and opportunity plans, and strategic initiatives.
• Strong written and verbal communication skills, including experience preparing business cases and strategic plans.

 DESIRED:

• Project Management Professional (PMP) certification or equivalent.
• ITIL certification.
• Prior experience supporting federal law enforcement or DHS customers.
• Demonstrated success leading large, complex IT programs with dynamic scope and multiple service towers.
• Strong understanding of performance management, project control principles, and process improvement methodologies.
• Proven ability to implement organizational innovation and operational efficiency initiatives.

 CLEARANCE: All positions  shall be considered at the High-Risk level, except for those that require access to classified national security information.

 WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.

ITC Federal and Creek Technologies are equal opportunity employers and do not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.