What are the responsibilities and job description for the Hospitality + Client Specialist position at Creedon and Co., Inc.?
HOSPITALITY & CLIENT SPECIALIST
Worcester, Massachusetts | On-Site
At Creedon and Co., hospitality is not just what we do. It’s how we operate.
For more than 40 years, our family-owned company has built a reputation throughout Massachusetts and New England for thoughtful service, reliability, creativity, hustle, and relationships that last. We provide catering, event services, tent and rental equipment, vending services, and hospitality support for everything from elegant weddings and corporate events to school functions, backyard celebrations, festivals, and community gatherings.
We are seeking a special kind of person to join our team as our Hospitality & Client Specialist.
This person will become one of the primary voices, personalities, and relationship-builders of our company.
This is not a sterile “office job.”
This is a fast-moving, people-centered role for someone who genuinely enjoys hospitality, communication, organization, problem-solving, and helping others feel calm, confident, and taken care of.
The ideal candidate is warm, composed, emotionally intelligent, detail-oriented, resourceful, quick-thinking, and capable of balancing professionalism with personality and humor.
If you naturally notice the little things that make a big difference, thrive in organized chaos, and enjoy building relationships with both customers and co-workers, we would love to meet you.
WHAT YOU’LL DO
Client & Hospitality Experience
•Serve as a primary point of contact for catering, event, and hospitality clients
•Guide customers through planning details with attentiveness and professionalism
•Build and maintain strong relationships with repeat clients and accounts
•Help customers feel informed, reassured, and genuinely cared for throughout the planning process
•Respond to calls and emails promptly, thoughtfully, and professionally
•Follow up on quotes, event details, and customer questions
•Assist in resolving last-minute changes and event-related issues calmly and effectively
Office & Operational Coordination
•Coordinate communication between customers, office staff, kitchen staff, warehouse staff, and event teams
•Maintain awareness of upcoming events, schedules, and operational priorities
•Assist with event documentation, order confirmations, and organizational workflow
•Support internal communication and help keep moving pieces aligned
•Work collaboratively with leadership and co-workers across departments
Hospitality Presentation & Marketing Support
•Assist with menus, hospitality presentation, promotional materials
•Support social media content and customer engagement efforts
•Help maintain the personality, voice, and reputation of the Creedon and Co. brand
•Contribute creative ideas for seasonal offerings, marketing initiatives, and customer experience improvements
General Office Responsibilities
•Answer incoming calls and communications professionally and promptly
•Assist with administrative coordination and organization
•Learn and utilize company software platforms including Caterease and PartyTrack
•Help maintain a welcoming, organized, and upbeat office environment
WHO WE’RE LOOKING FOR
The right person for this role is:
•Personable, warm, and emotionally intelligent
•Organized and detail-oriented without becoming rigid
•Calm under pressure and capable of juggling multiple priorities
•A strong communicator with excellent follow-through
•Comfortable working in a fast-paced hospitality environment
•Naturally proactive and resourceful
•Professional, mature, and trustworthy
•Able to balance customer needs with operational realities
•Someone with good judgment and common sense
•Comfortable interacting with a wide variety of personalities and situations
A good sense of humor helps here. So does humility, patience, and the ability to pivot quickly when the unexpected happens.
QUALIFICATIONS
•Customer service or client relations experience
•Strong verbal and written communication skills
•Excellent organizational and multitasking abilities
•Ability to learn quickly and adapt in a dynamic environment
•Comfortable using Google Workspace, AI tools, and standard office technology
•Prior experience in hospitality, events, or catering is a bonus
•Canva, social media, and marketing familiarity are a plus
•Bilingual English/Spanish skills are a bonus
OUR CULTURE
We are a “small but mighty” family business with a hardworking, team-oriented culture.
Our employees are the heartbeat of our company, and many have built decades long careers here because of the relationships, camaraderie, variety, and sense of purpose that comes with the work.
No two days are exactly alike. Some days are polished and elegant. Some days are controlled chaos. Most days are both.
We take our work seriously, but we also believe personality, humor, authenticity, and kindness matter.
BENEFITS
•Competitive compensation based on experience
•Paid Time Off
•401(k) with company match
•Health Insurance
•Voluntary Dental & Vision
•Complimentary meals and beverages during workdays
•Employee discounts on catering and event rentals
•Long-term growth opportunities within a stable and growing company
TO APPLY
Please send your resume and a brief cover letter explaining why this role interests you to: hiring@creedonandco.com
Creedon and Co., Inc. 39 Jolma Road Worcester, MA 01604
508-792-3100