What are the responsibilities and job description for the Member Solutions Representative position at Credit Union of Georgia?
Description
Are you looking for a rewarding career with an organization that puts people first? Credit Union of Georgia is looking is growing our Towne Lake Branch and looking for a talented individual to join our team!
The Member Solutions Representative (MSR) is responsible for delivering exceptional service and support to members by assisting with account inquiries, opening new accounts, and providing information about credit union products and services. This role requires the ability to troubleshoot and resolve account-related requests and concerns while ensuring a positive member experience. In addition, the MSR performs routine cash and check transactions and frequently transitions between member service and teller responsibilities to meet the needs of the branch.
Responsibilities
Experience
No phone calls please.
Are you looking for a rewarding career with an organization that puts people first? Credit Union of Georgia is looking is growing our Towne Lake Branch and looking for a talented individual to join our team!
The Member Solutions Representative (MSR) is responsible for delivering exceptional service and support to members by assisting with account inquiries, opening new accounts, and providing information about credit union products and services. This role requires the ability to troubleshoot and resolve account-related requests and concerns while ensuring a positive member experience. In addition, the MSR performs routine cash and check transactions and frequently transitions between member service and teller responsibilities to meet the needs of the branch.
Responsibilities
- Responsible for upholding and adhering to Credit Union of Georgia brand standards including following all of the steps of our unique member JournEASE experience and to Engage, Ask, Solve and Excite and deliver top level member service every time.
- Assists members with opening and closing accounts. Answers member questions.
- Understands when to seek assistance from supervisors along with providing their own recommendations.
- Accurately and efficiently performs routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers and check cashing.
- Cross sells and presents the features and benefits of Credit Union products and services. Looks for opportunities to deepen the CU relationship with each member by creating referrals for the Credit Union Auto Buying Service, mortgages, or Member Financial Services.
- Abides by and maintains current and thorough knowledge of Credit Union policies and procedures including the Credit Union Service Standards. This includes working well with other departments to ensure cohesiveness of transactions and relationships.
- Complies with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
- Abides by, and maintains current and thorough knowledge of Credit Union policies and procedures.
- Completes all assigned training assignments within designated timeframe.
- Other duties as assigned.
Experience
- At least 1 year of teller and/or cashier experience.
- 3 years practical work experience.
- High school diploma or GED required.
- College degree preferred.
- All employees must complete annual training modules including but not limited to cyber security, bank secrecy act as well as other compliance and regulatory requirements.
No phone calls please.