Member Assistance Representative - Legal

The MAR-Legal monitors and manages accounts involving legal action, bankruptcy and probate to support timely resolution and maximize recoveries. This position maintains accurate records and communicates professionally with members and other interested parties in a courteous and timely manner. Responsibilities are performed with care, curiosity, integrity, and a commitment to doing what is right for members, the credit union, and the communities we serve.

This position is open to a hybrid work schedule.

Pay Range: $27.64/hr. - $42.63/hr.

ESSENTIAL JOB FUNCTIONS:

• Cost effectively skip traces and locate address for accounts Process Server returns as Bad Address and researches all charged off accounts in legal status.  Initiates legal action as appropriate.
• Communicates with members, attorneys and other interested parties in a timely, accurate and courteous manner in writing, in person or by telephone.
• Updates account information as to address, name changes, telephone number changes, etc., in a timely and accurate manner.
• Initiates all appropriate legal action as necessary and follows through to completion.
• Assists the Member Assistance Legal Specialist with monitoring executions and garnishments as directed.  Periodically completes court-required documents to obtain funds from executions and garnishments.
• Contacts members for a discussion of account status and attempts to conclude a repayment plan with regards to the member and the credit union.  Ensures documentation of the conversation is entered into the computer system timely and accurately.
• Periodically prepares a list of accounts for the Process Server for all accounts deemed ready for executions and PFD garnishment.
• Coordinates notifications from executions, and ensures court deadlines are met for filing appropriate paperwork to obtain funds from executions.
• Recommends Settlements and makes recommendations. Corresponds with members to negotiate settlement proposals.
• Evaluates delinquent accounts. Reviews and corrects possible errors in account balances. Maintains files of all accounts judged delinquent.
• Contacts members for a discussion of account status and attempts to conclude a repayment plan with regard to the member and the Credit Union. Ensures documentation of the conversation is entered into the computer system timely and accurately.
• Monitors repayments daily and takes appropriate action.

ADDITIONAL RESPONSIBILITIES:

• Communicates all potential problems to the Member Assistance Senior Staff in a timely manner.
• Meets the current standards as established for the department in the completion of all assigned duties.
• Performs other duties as assigned.
• Keeps knowledge current on Bankruptcy laws and legal proceedings by completing continuing education courses or classes.

QUALIFICATIONS:

• A 2-year degree in legal studies or paralegal certificate is desired; with at least 2 years working as a paralegal, legal secretary or similar is also required.
• Additional work experience will be accepted in lieu of education requirement. Financial institution experience is preferred.
• Must have working knowledge of bankruptcy, probate, court proceedings and have experience in court representation. Knowledge in SCRA regulations is also required.
• Must have good clerical, communication and organizational skills.
• Knowledge of Excel and Word is desirable.
• Responsible for abiding with the policy for compliance in all Bankruptcy, Fair Debt Collection, Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML),FCRA as well as the policy for compliance with office of foreign assets control laws and regulations (OFAC).

BENEFITS AT CU1:
At Credit Union 1, we believe in life balance, which means supporting our employees both at work and when away. Eligible positions enjoy a comprehensive benefits package designed to promote overall wellbeing- financially, professionally and personally.

Health & Wellness
Credit Union 1 offers employees multiple medical plans to choose from, including PPOs and HSA-qualified plans, as well as dental, vision, and services to support overall mental and physical health.

Financial Security
Employees and their families are supported in life planning with employer-paid life insurance, disability coverage, and AD&D coverage. Voluntary plans are offered to cover critical illness, accidents, and hospital indemnity expenses. Employees participate in  401(k) retirement plan with company matching contributions and profit-sharing contributions.

Additional benefits support our employees' lifestyle and family, with generous paid time off, access to CU1's accredited early learning center in Anchorage, Alaska, employee loan and mortgage discounts, education assistance, volunteerism and community engagement opportunities within the communities we serve.

Only applicants who meet the minimum requirements for the position will be considered for an interview. This position is open until filled.

Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense.

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Credit Union 1 does not provide visa sponsorship.

Thank you for your interest in this opportunity with Credit Union 1!

Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening. 

EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.com

Salary : $28 - $43