Dealer Relationship Manager

Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2024

We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the fourth year in a row! The Top Workplaces explore how organizations create and sustain a positive and productive work culture. A great culture is important to Credit Union 1, and our culture is made up of more than great benefits and time off.

Join the Credit Union 1 Team

If you are highly motivated, friendly, and looking for a great place to work, join the Credit Union 1 team. As an employee of Credit Union 1, you will be part of a well-established and respected credit union that offers you amazing benefits, along with both stability and the opportunity for a great career path.

Top reasons to begin a career at Credit Union 1:

• Get paid for NOT working 14 holidays each year!
• Paid Time Off (PTO) begins accruing day one of employment
• Tuition reimbursement for approved courses (after 1 year)
• Free Employee Assistance Program (EAP)
• Livongo Diabetes Management Program
• Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.
• Excellent benefits packages including:
  • Medical PPO insurance
  • High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
  • Dental & vision insurance (employee dental coverage 100% company paid)
  • Life, AD&D, short and long-term disability insurance (100% company paid)
  • 401(k) retirement and profit-sharing plan
  • Paid Family Medical Leave (When FMLA Eligible)
• Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
• Exclusive interest rate reduction for qualifying loan products.

The Job at a Glance

The Dealer Relationship Manager is responsible for establishing and maintaining profitable, long-term relationships with automobile dealerships to promote CU1’s indirect lending program. Acting as a liaison, the DRM provides guidance, training, and support to dealers on the Credit Union's loan products and monitors dealer metrics and performance. This role requires a comprehensive understanding of the Credit Union’s products and programs and ensures dealer organizations comply with CU1’s policies and standards.

A Typical Day

• Develop and maintain positive relationships with dealers through regular, off-site engagement.
• Actively promote the Credit Union’s benefits to generate new business opportunities.
• Coordinate and participate in marketing efforts and various dealer functions.
• Communicate Credit Union policies and procedures effectively to dealers.
• Collaborate with underwriting and funding teams to resolve funding issues and dealer complaints.
• Ensure compliance with all regulatory standards.
• Provide prompt, friendly, and accurate service to internal and external customers.
• Represent the Credit Union in a courteous and professional manner.
• Attend required meetings and training sessions.
• Monitor and report production, efficiencies, performance, and dealer visits (daily, weekly, monthly).
• Perform other essential job functions as required or assigned.
• Maintain efficient interdepartmental communication to foster teamwork and Member service.
• Communicate application quality, credit decisions, and dealer portfolio performance effectively.
• Performance will be assessed on volume, look-to-book ratios, and dealer portfolio performance.
• Promote the Credit Union’s core values: Be Great, Be Engaged, Be Open, Be Nice.

What We Look For

• Associate degree or equivalent combination of education and experience required.
• 3-5 years of related indirect auto sales experience required.
• Strong oral, verbal, and written communication skills.
• Proven leadership abilities to effectively communicate and interact within the Credit Union and franchise dealerships.
• Ability to resolve somewhat complex problems through data analysis and decision-making.
• Analytical ability, judgement, and ingenuity. There is a moderate amount of discretion available in the job.
• Strong negotiation skills.
• Proven track record of successfully growing indirect lending portfolios.
• Effective communication and follow-up on buybacks, title issues and ancillary product refunds.
• Proficiency with Microsoft Office products, Excel, PowerPoint, Sales Force, Windows-based PCs.
• At least 50% travel to dealerships. Valid driver's license, liability insurance, and dependable vehicle required.