HR Shared Services Specialist

Position Summary

Credit One Bank is seeking an HR Shared Services Specialist to join our Human Resources team. This role serves as a key resource supporting a broad range of HR functions across the employee lifecycle, including onboarding, employment eligibility verification, background screening, HR compliance, employee records management, HR reporting, process improvement, and employee support.

The HR Shared Services Specialist will partner closely with Talent Acquisition, Employee Relations, Benefits, Payroll, Compliance, and business leaders to deliver a seamless employee experience while ensuring HR processes are executed accurately, efficiently, and in compliance with applicable laws, regulations, and company policies.

The ideal candidate will have strong HR operations experience, exceptional attention to detail, extensive knowledge of Form I-9 and employment verification requirements, and experience supporting onboarding and pre-employment processes in a fast-paced environment.

 

Summary of Essential Job FunctionsHR Operations & Shared Services

• Serve as a primary HR Shared Services resource supporting employees, managers, and HR team members.
• Respond to employee and manager inquiries regarding HR policies, procedures, and programs.
• Maintain employee personnel files and HR records in accordance with company policies and record retention requirements.
• Support HR audits, reporting requests, compliance reviews, and operational initiatives.
• Assist with HR projects, process improvement initiatives, and system implementations.
• Partner across Human Resources to ensure an efficient and consistent employee experience throughout the employee lifecycle.
• Identify opportunities to improve HR processes, service delivery, and operational effectiveness.

 

Onboarding, Pre-Employment & Employee Lifecycle Support

• Coordinate and administer onboarding activities for new hires.
• Manage pre-employment processes, including background checks, employment verification, drug screenings, and onboarding documentation.
• Monitor background screening results and coordinate resolution of outstanding pre-employment requirements.
• Serve as a point of contact for candidates and new hires throughout the onboarding process.
• Ensure all required new hire documentation is completed accurately and timely.
• Partner with Talent Acquisition, Payroll, Benefits, IT, Security, and hiring managers to support employee onboarding and readiness.
• Monitor onboarding completion and proactively follow up on outstanding tasks and documentation.
• Support employee lifecycle transactions including promotions, transfers, organizational changes, leaves of absence, and terminations.
• Assist with offboarding activities and employee record updates.

 

I-9 Administration & Employment Eligibility Compliance

• Serve as the Human Resources subject matter expert for Form I-9 administration and employment eligibility verification processes.
• Ensure compliance with federal employment verification regulations and company policies.
• Manage employment eligibility verification, E-Verify activities, and reverification requirements.
• Conduct regular I-9 audits and remediation efforts to ensure accurate and compliant records.
• Monitor expiring work authorizations and coordinate timely renewals.
• Prepare documentation and support internal, external, and regulatory audits related to employment eligibility and compliance.
• Maintain current knowledge of I-9 regulations, employment authorization requirements, and related employment laws.

 

Talent Acquisition Operations Support

• Support Talent Acquisition operations through process audits, administrative support, reporting, and compliance activities.
• Serve as the Talent Acquisition point of contact for audit requests, risk assessments, and process reviews.
• Support implementation, maintenance, and optimization of applicant tracking systems and recruiting technologies.
• Assist with job postings, candidate communications, interview scheduling, and hiring documentation as needed.
• Maintain recruiting records and ensure hiring documentation remains accurate and compliant.
• Develop and maintain recruiting reports, hiring metrics, and operational dashboards.
• Support recruiting process improvement and technology enhancement initiatives.

 

HR Compliance & Risk Management

• Support compliance with all federal, state, and local employment laws and regulations.
• Assist with Human Resources compliance reviews, audits, and Risk Control Self-Assessment (RCSA) activities.
• Partner with Employee Relations, Compliance, and HR leadership on audit preparation and remediation efforts.
• Monitor and audit HR processes to ensure compliance with internal controls and regulatory requirements.
• Assist with policy administration, documentation, and process governance activities.
• Identify and escalate compliance concerns or operational risks when appropriate.

 

Reporting & Data Management

• Maintain HR data integrity across HRIS, ATS, and related systems.
• Prepare recurring and ad hoc HR reports related to hiring, onboarding, compliance, employee records, and HR operations.
• Track HR metrics and identify trends that support operational improvements.
• Support data audits, validation efforts, and record maintenance activities.
• Ensure accurate and timely processing of HR transactions and documentation.

 

Additional Responsibilities

• Participate in cross-functional HR initiatives and projects.
• Support employee communication and engagement activities as needed.
• Perform other duties as assigned.

 

Position Requirements

• Strong knowledge of Form I-9 administration, employment eligibility verification, E-Verify, and related compliance requirements.
• Experience coordinating onboarding, background checks, and pre-employment screening activities.
• Excellent communication, customer service, and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Ability to handle confidential and sensitive information with discretion.
• Strong auditing, documentation, and process management capabilities.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Experience working with HRIS, applicant tracking systems, and onboarding platforms.

 

Education & Experience

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
• 1 years of Human Resources, HR Operations, Shared Services or related experience.
• Experience administering Form I-9 and employment eligibility verification processes required.
• Experience with onboarding, employee records administration, HR compliance, and talent acquisition support preferred.
• Experience conducting HR audits and maintaining HR compliance documentation preferred.
• Experience within banking, financial services, or another highly regulated industry preferred.

 

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.