What are the responsibilities and job description for the Customer Service Representative - Grand Island, NE position at Credit Management Services?
**Job Summary:**
Hey there! Credit Management Services, Inc. is on the lookout for an enthusiastic Customer Service Representative to join our awesome team in Grand Island, NE. Your role will involve reaching out to consumers, gathering account details, and arranging payment plans. Your top-notch customer service skills will come into play as you engage with consumers over the phone, verifying their details, and asking for payments. This position is based in Grand Island and runs from Monday to Friday, 8:00 am to 4:30 pm.
**Compensation and Benefits:**
- Score a competitive salary of up to $18 per hour along with commissions, all based on your experience.
- Get ready for quarterly reviews in the first year, which could bump your annual earnings by up to $2000.
- Enjoy a comprehensive benefits package, including $50,000 in paid life insurance.
- Take part in our 401K program with matching benefits.
- Seize the opportunity to be recognized for your hard work, with incentives, and ongoing training and development chances.
**Qualifications:**
We're looking for someone with:
- A high school diploma or equivalent.
- Previous experience in customer service.
- A background in call center operations and office work is a plus.
**Responsibilities:**
As our Customer Service Representative in Grand Island, you'll be tasked with:
- Delivering exceptional service over the phone.
- Reaching out with scripted openings and suggesting payment methods for overdue accounts.
- Keeping customer records up-to-date, tracking call outcomes, and taking necessary notes.
- Tackling other assigned duties with accuracy and attention to detail.
**Communication/Teamwork Skills:**
Strong communication skills and the ability to collaborate effectively within a team are key to excelling in this role.
**Technology Skills:**
Being tech-savvy, especially with Microsoft Outlook and phone systems, will give you an edge in this position.
**Work Environment:**
You'll be working in a comfy, climate-controlled office environment, mostly stationed at a desk handling calls, typing, and using computer resources to get your tasks done efficiently and accurately. Come be a part of our team at Credit Management Services, Inc., where we're an equal opportunity employer dedicated to fostering a professional and respectful workplace for all.