What are the responsibilities and job description for the Tier III Systems Analyst position at Credit Human?
We are seeking a Tier III Systems Analyst for the Solutions Delivery Department.
The Tier III Systems Analyst is responsible for administering Credit Human's IT infrastructure systems and ensuring continuous operation and availability of datacenter infrastructure. Key duties include coordinating IT projects, disaster recovery, and business continuity activities. The analyst sets up and integrates single and virtual servers, interfaces with enterprise IT systems, and serves as a Subject Matter Expert for server administration. The role involves managing Windows and Linux systems, and providing expertise in servers, storage, email, backup systems, database administration, networking, and security at a Tier 3 level. Additionally, the analyst acts as an escalation point for technical issues related to new initiatives and existing infrastructure.
If you have extensive knowledge and expertise in IT infrastructure systems, including servers, storage, email, backup systems, database administration, networking, and security at a Tier III level, you should apply right away!
Highlights:
- Assess and resolve complex technical issues across network, server, storage, database, and desktop integrations.
- Configure IT assets to optimize system performance and ensure best practices for virtual and physical systems.
- Participate in on-call rotations to address after-hours requests critical to business operations.
- Perform incident response activities in line with Level III processes related to IT infrastructure.
- Implement and improve quality standards for existing products and services.
- Perform root cause analysis of IT infrastructure issues and recommend improvements for system availability tracking.
Experience:
Required
- 5 or more years of experience in a technically diverse support environment.
- 5 or more years of experience supporting three or more of the following technical disciplines: virtual environments, network storage, cisco networking, security, telephony, SQL, server level provision, configuration, and system administration.
- Experience working with third party vendor support.
- Experience with virtual environment technologies
Preferred
- Financial services industry experience.
Education:
Preferred
- Bachelor’s degree in information technology or related field.
Licenses & Certifications:
Preferred
- Cisco, ITIL, Fortinet, Microsoft, VMWare, CommVault, Citrix, Aruba, Nimble, Pure
Skills & Knowledge:
Required
- Strong analytical, troubleshooting skills, organizational skills, problem solving abilities to support complex environment.
- Ability to adapt quickly to new technologies and changing business requirements.
- Strong interpersonal, analytical, written, and verbal communication skills
- Strong customer service skills
- Attention to detail.
- Ability to define business and technical requirements.
Preferred
- Advanced Power-Shell skills and understanding to support Active Directory
- Advanced understanding of LAN/WAN/Wireless network environment and administration skills
Schedule: Monday-Friday, 8:30 am-5:30 pm, rotating on-call
Flexibility: On-site; In office; Not remote
Travel Requirements: Minimal travel
Level of Work: 2B
Minimum Starting Salary: $78,958.75
Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.
Salary : $78,959
