What are the responsibilities and job description for the Member Service Representative position at Credit Human?
We are seeking a Member Service Representative for the Member Service Center (MSC) Department.
The representative is expected to meet all department standards. This is a contact center environment where you will assist members by appropriately resolving their issues, answering questions, and referring Credit Human products and services to meet their needs while enhancing their financial health and well-being.
If you have customer service experience, you should apply right away!
Highlights:
- Assist members and non-members calling the Contact Center with their requests in a professional, efficient, and timely manner
- Maintain knowledge of Credit Union products, services, policies and procedures to include BSA and other regulatory compliance requirements that are specific to the job
- Perform financial transactions, inquiries, and file maintenance on accounts in accordance with regulatory compliance
- Work as a team towards meeting Department, Division, and Corporate goals in order to attain growth of the organization
Experience:
Required
- 1 year of customer service experience
Preferred
- 2 years of customer service experience
- Financial service or banking experience
- Call center/contact center experience
- Sales or cross-selling experience
Education:
Required
- High School Diploma or equivalent
Skills & Knowledge:
Required
- Excellent customer service
- Exceptional written and/or verbal communication skills
- PC skills and 10-key by touch
- Type 30 or better words per minute
- Empathy
- Problem-solving
- Adaptability in a fast-paced environment
Schedules/Hours:
Regular Shifts
- 6:45am - 3:45pm
- 8am - 5pm
- 8:30am - 5:30pm
- 9am - 6pm
- 9:30am - 6:30pm
- 10am - 7pm
* All with a rotating Saturday shift (9am - 12pm)
4x10 Shifts
- Mon - Thurs: 7am - 6pm
- Mon - Thurs: 8am - 7pm
- Tues - Fri: 7am - 6pm
- Tues - Fri: 8am - 7pm
* All with a rotating Saturday shift (9am - 12pm)
Job Location: On-site, in office, not remote, not hybrid
Level of Work: 1B
Minimum Starting Salary: $19.00 per hour
Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.
Salary : $19