What are the responsibilities and job description for the Software Development Manager (ServiceNow) position at Credence company?
Overview :
Credence Management Solutions, LLC (Credence) is seeking a ServiceNow Software Development Manager who will lead the development, architecture and solutioning of ServiceNow Case management application. Will assist in the technical solution and development / implementation of ServiceNow modules, including a major re-platforming effort of legacy applications to the ServiceNow platform. You will also, manage and participate in designing and developing Now Intelligence analytics, ServiceNow Predictive Intelligence Reports, ServiceNow Workflow, Business Rules, Dashboards, Script Includes, Notifications, Integration, Content Management System (CMS), and ITSM Modules, including Incident Events, Problem Management, Change Management, Knowledge Management Database / Known Error Database (KMDB / KEDB), Request Management, Service Catalog, Asset Management, Configuration Management Database (CMDB), and other ServiceNow modules, as required).
Responsibilities include, but are not limited to the duties listed below :
- The Software Development Manager will be responsible for leading teams of developers to design, develop, and maintain START which is built on ServiceNow's products and platforms.
- A strong knowledge base of the ServiceNow product and capabilities will be required.
- A keen understanding of the market trends to keep up with new technologies and advancements in ServiceNow's products.
- Supports the PM and DPM in executing the RPC project.
- Conduct proofs of concept to evaluate the technical feasibility of new application capabilities.
- Develop estimates, manage schedules and communication with partners for new features and releases.
- Develop training plans and approaches to increase the software engineering capabilities of your team.
- Develop and maintain coding best practices as part of an integrated agile team (analysts, designers, developers, testers) to consistently build features and functionality that meet the needs and priorities of the customer in a rapid and evolving environment.
- Create code review standards for software engineers to identify defects (functional, performance, security, etc.) and suggest solutions and improvements.
- Direct team in development of unit tests for regression and refactoring
- Periodically diagnose and resolve application issues reported from production (especially and particularly code newly released into production).
- Serve as the development lead for agile sprint efforts managing applicability and functionality of requirements identified for implementation.
Education, Requirements and Qualifications :
