What are the responsibilities and job description for the Warehouse Operations Manager position at creativeMINDS DATA - Tulsa?
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hello@creativemindsdata.com
We're a tight-knit team running the official ordering warehouse for a particular client through our custom platform. Customers depend on us to deliver the right item, on time and error free. We've grown fast (8,000 custom units ordered since October 2025), and now it's time to build the engine that makes this scale. That's where you come in. This is a new position. No playbook handed to you — you write it. We're transitioning to SOS Inventory, and we need someone who already knows the territory and can show us the way. If you love bringing order to chaos, building systems that outlast you, and being the teammate everyone's glad to have around — keep reading.
What This Looks Like | We're not describing your duties — we're describing what success looks like.
The Warehouse is a Well-Oiled Machine ✓ Done by Day 30
You've designed the layout, labeled the shelves, and built a receiving and fulfillment flow that any team member can step into on day one.
Orders Go Out Right. Every Time. ✓ < 1% Error Rate, Always
With 800 product variations — different logos, colors, sizes, and styles — the right item goes to the right customer. Error rates are your personal KPI.
SOS Inventory is Actually Useful. ✓ Done by Day 45
You've become the in-house SOS Inventory expert and train the team so it's used correctly.
Customers Give Us 10/10 ✓ 10/10 Customer Satisfaction Target
From order confirmation to delivery, customers feel taken care of. When something is out of stock, they hear from us first — with helpful alternatives, not silence.
Efficiency Shows Up on the Bottom Line
You've identified waste, reduced it, and built a process that moves units profitably. The margin improvement is something leadership can point to.
This System is Ready to Scale
When we add the next client, we don't scramble — we execute. The workflows and inventory architecture you've built can absorb new logos without breaking.
What You Bring to the Table | The background we're looking for — not a checklist, a profile.
• SOS Inventory experience — you've worked in it or have an awareness.
• Fluent in Excel — PivotTables don't scare you
• Warehouse operations background — you've received inventory, organized a floor, managed SKUs, and built a pick-pack-ship flow.
• Attention to detail that borders on obsessive — 800 product variations with specific logos, colors, sizes, and customer assignments. 'Close enough' is not in your vocabulary.
• Self-starter energy — you don't wait to be told. You see something that needs fixing and you fix it.
• Professional email communication — you can write a clear, warm, and helpful customer email that represents us well — even when the news isn't great.
• Team-first attitude —You work independently most of the time, but when all hands are needed, yours are the first up.
✦ The Full Package | We take care of our people. Here's what that looks like.
- Health Insurance - Full medical coverage with BCBS Gold Plan
- Dental & Vision Coverage
- SEP Investment Plan with a 3% salary match
- Long-term and Short-term Disability
- 10 days paid PTO
- 14 paid company holidays including one week at Christmas
- Family-Like Culture - team of 8, tight-knit amazing humans
Our Culture
We are not a corporation. We're not trying to be. We're small, scrappy, mission-driven team who cares deeply about our work. We laugh, we problem-solve together, and we hold each other accountable. The right person for this role doesn't just want a job. They want to build something, and they want to build it here, with us.