Senior Property Manager

Senior Property Manager Reporting to the Vice President, Property Management, the Senior Property Manager oversees a complex, permanent, supportive housing property; blending traditional property management (leasing, finance, maintenance, compliance) with coordinating social services to ensure tenant stability; linking vulnerable tenants with onsite case management services.  The Senior Property Manager supervises maintenance and administrative staff and utilizes strong leadership skills to ensure the property maintains a safe, compliant, and supportive living environment. They are accountable for financial oversight for the property, rent collection, arrears, recertifications, and compliance with city, state, and federal regulations.The Senior Property Manager has a record of strategic thinking, change management, diplomacy, and rapid execution. They are able to identify and navigate complex facilities operations and develop and maintain effective partnerships with internal colleagues and external vendors. They have extensive experience partnering with social services staff to ensure positive and effective engagement with tenants and understand the importance of fostering community engagement. The Senior Property Manager provides guidance and support to onsite management teams, partners with internal departments, union leadership, and serves as a resource to ensure that the property operates efficiently, equitably, and in accordance with established policies and labor agreements.ESSENTIAL DUTIES AND RESPONSIBILITIES: Operational and Building Management:Oversee 24/7 building operations, ensuring the property is safe, clean, and well-maintained, including coordinating physical upkeep, safety, and compliance with housing codes and certificationsIdentify operational risks prior to agency, city, state inspections Conduct routine building inspections; direct and oversee fixes including resolving violationsOversee maintenance and repairs for building including providing expertise in managing a complex boiler systemRespond to emergencies and coordinate the response to resolve issuesSupport onsite staff in the consistent application of organizational policies, procedures, and collective bargaining agreement Leasing, Finance, and Compliance: Partner with Leasing and Compliance department to manage the leasing, re-rentals, rent collection, subsidy management, income certifications (e.g., LIHTC), and recertifications, ensuring KPIs are met Ensure timely turnover of units and that units are ready for unit showings Administer budgets, rent collection, accounts payable/receivable, and financial reporting, focused on timely and accurate submission of all invoices to ensure that financials are most accurate; partner with Property Management leadership and Finance to trouble shoot and ensure responsible fiscal management of the building budgetEnsure compliance with affordable housing programs (LIHTC, HUD) and agency deadlinesOversee income certifications, recertifications, tenant files, and regulatory reportingCoordinate and prepare for internal reviews, audits, and regulatory inspectionsAddress findings and implement corrective actions in collaboration with compliance and operations teamsTenant and Supportive Services:Serve as the leading liaison between property management and social services staffPartner with onsite social services staff to connect tenants with supportive servicesCollaborate with other Building Directors as needed to ensure implementation of effective strategies related to specific, as well as more macro tenant mattersDevelop and maintain strong working relationships with external partnersAddress resident complaints, disputes, and reasonable accommodation requestsDevelop and implement community-building activities and eventsCollaborate with external partners (DHS, DOHMH, etc.)Serve as an escalation point for resident concerns, ensuring fair, timely, and respectful resolutionEnsure resident communications and enforcement actions are consistent with due process, housing regulations, and labor standardsParticipate in meetings with resident councils, community partners, and oversight entities as required Staff and Administration:Provide day-to-day guidance to property management staff within the framework of applicable collective bargaining agreementCollaborate with Human Resources and union representatives on workforce matters, including scheduling, training, performance support, and progressive disciplinePromote a respectful, safe, and professional work environmentSupport onboarding and ongoing training for management and onsite staffSupervise property maintenance and administrative staff, ensuring they are trained in and utilize de-escalation practices when engaging with tenantsMaintain accurate tenant records, reports, and compliance documentationParticipate in budget planning and vendor selectionEnsure timely and accurate lease enforcement, recertifications, and legal noticesPerform other duties as assignedMINIMUM QUALIFICATIONS:Progressive property management experience in affordable/supportive housingStrong knowledge of affordable housing laws and regulations (LIHTC, HUD) and of funding sources for housing and social services programsMinimum 6 years' experience in supervisory capacityExcellent communication, organizational, and problem-solving skillsAbility to work collaboratively with diverse teams and internal and external partnersDemonstrated ability to manage multiple significant priorities, including complex and time sensitive projectsProficiency with relevant software (MS Office, property management systems)Strong leadership skills, excellent communication skills, and commitment to problem solvingSupervisory experience in a unionized environment strongly preferred KEY ATTRIBUTES:Collaborative and relationship orientedProactive and resourceful  Strong working knowledge of affordable housing regulations and compliance requirementsUnderstanding of collective bargaining agreements and labor-management collaborationAbility to interpret policies, regulations, and contracts and apply them consistentlyStrong interpersonal, communication, and conflict-resolution skillsProficiency in property management systems and Microsoft Suite  WORKING CONDITIONS:Onsite Monday – Friday and on call availability nights and weekends, as needed availability during evening/weekend hours for special events, community meetings, etc.Fast paced, high volume, complex environment

Salary : $115,000 - $125,000