What are the responsibilities and job description for the Customer Support Specialist position at Creative Safety Supply?
About Creative Safety Supply:
Creative Safety Supply provides OSHA-compliant labeling and visual workplace solutions, helping organizations improve safety, organization, and efficiency across their operations.
Our customers rely on us to deliver solutions that are not just compliant, but practical and easy to implement in real-world environments. That means accuracy, speed, and clear communication matter in everything we do.
As part of the team, you’ll work closely with sales and operations to turn customer requests into real, delivered solutions—playing a direct role in ensuring orders move smoothly from start to finish.
Beaverton, OR (On-site)
$25/hr | Full-Time | M–F, 6:00 AM – 2:30 PM
Creative Safety Supply is looking for a Customer Support Specialist who takes ownership of work and ensures nothing falls through the cracks.
This role goes beyond traditional customer service. You’ll manage orders, coordinate across teams, and make sure work moves from start to finish—keeping customers informed, resolving issues, and filling in gaps when information isn’t complete.
What You’ll Do
- Serve as the first point of contact via phone, email, and chat
- Own customer orders from intake through completion
- Work with sales, production, and warehouse teams to keep orders moving
- Handle custom requests (including signage and product customization)
- Provide clear updates and proactively follow up with customers
- Troubleshoot issues and resolve order or service problems
- Support sales team with quotes, order entry, and account management
- Maintain accurate records in CRM/ERP systems (HubSpot, NetSuite)
- Identify and suggest process improvements
What You’ll Need
- 5 years experience in customer service, order processing, or operations support
- Experience working across teams (sales, logistics, production, etc.)
- Strong follow-through — you don’t drop things once you pick them up
- Ability to manage multiple requests and priorities at once
- Clear, direct communication (written and verbal)
- Comfortable working in CRM/ERP systems
- Detail-oriented with a strong sense of urgency
This Role Is a Good Fit If You
- You enjoy owning your work and seeing tasks through to completion
- You’re comfortable balancing multiple requests and shifting priorities
- You like working with different teams to solve problems and keep things moving
- You communicate clearly and keep others informed along the way
- You’re naturally detail-oriented and take pride in getting things right
Benefits & Perks
- Medical, Dental, Vision
- 401(k) with employer match (Roth option)
- PTO
- Career growth and training
- Fully stocked breakroom at no cost to you
- Team activities and volunteer opportunities
Creative Safety Supply LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
Creative Safety Supply makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Salary : $25