What are the responsibilities and job description for the Information Technology System Analyst position at Creative Planning?
The primary responsibility of the Systems Analyst is to ensure that Creative Planning has first rate reliability and stability and that all the employee’s needs are met quickly to keep everyone operational.
We do not accept resume submissions from third-party recruiters or staffing agencies. Please contact our recruiting team directly.
JOB DUTIES
- Provides user support for Windows workstations, Microsoft Office, and mobile devices
- Troubleshoot SaaS applications
- Responds promptly to requests in a courteous and positive manner
- Implements security measures as defined by management and maintains confidentiality
- Prepares documentation for troubleshooting and maintains knowledgebase of most common troubleshooting steps
- Ability to change direction fast and frequently
REQUIRED EXPERIENCE / QUALIFICATIONS
- 2 years of experience in a technology support role
- Understanding of network concepts such as DNS, DHCP, routers and switches
- Familiarity of an Active Directory
- Proficient with MS Office
- Minimum High School diploma or equivalent
PREFERRED EXPERIENCE / QUALIFICATIONS
- A , Network , or Security Certification
- Minimum High School diploma or equivalent