Program Manager

POSITION DESCRIPTION

Position Title: Program Manager         Supervisor: Chief Executive Officer

Position Function: Program Manager coordinates activities by scheduling Program services

related work assignments, setting priorities, and directing the work of subordinate employees.

Evaluates and verifies human services employee performance through the review of completed

work assignments and work techniques. Identifies service related staff development and training

needs and ensures that training is obtained. Maintains records, prepares reports, and composes

correspondence relative to the human services work. Assigns, coordinates, and outlines the

human services work methods of subordinate employees directly or through lower-level

supervisors. Works with facility and department administrators in improving work policies and

procedures. Counsels subordinate human services staff on problems. Participates in human

services administrative staff conferences. Participates in mobilizing human services resources in

the community and maintains cooperative working relations with community agencies, schools,

courts, and other key stakeholders. Participates in workshops, meetings, and conferences and

serves on human services committees. Serves as a member of the treatment team, working with

other disciplines in diagnosing problems, formulating treatment plans, and evaluating progress.

Arranges for placement of residents in suitable homes; assists in their continuing adjustment in

the community; evaluates their need for further care. Interprets the social aspects of mental

disturbances to relatives, interested persons, and community agencies.

Provides assistance to residents/clients and relatives in locating and taking advantage of any

relevant community services available.

Educational Requirement: A High School Diploma in health related field is required, Doctorate

and advanced licensure are preferred.

Licensure and/or Certification: CPR and First Aid certification must be current;

Experience: At least three years experience, to include demonstrated leadership, familiarity with

operational, financial, quality assurance, and compliance related operations of the organization.

Knowledge of current evidence based practices and field implementation of those practices.

Knowledge of DC regulations. Strong management skills to address personnel development and

issues. Teamwork oriented, flexibility in working assignments and locations.

Research and training orientation to motivate employees. Data management skills for evaluation

and outcome measurement for services and contracts. Excellent written and oral communication

skills, solution-focused problem solving skills,

Working Environment: Challenges due to multiple calls and inquires. Subject to many

interruptions. Subject to varying and unpredictable situations.

Knowledge, Skills and Abilities:

Working knowledge of computer systems. Excellent negotiation, interpersonal, analytical, oral

and written communication skills. Ability to effectively interact with board members,

community leaders, professionals and staff. Knowledge of professional standards and ethics for

various disciplines.

Duties and Responsibilities:

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In collaboration with Executive Team, develops and administers policies to implement the respective

mental health and other programs

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Ensures program’s quality assurance efforts, e.g. regarding state regulations (DC), licensure, and

accreditation standards (CARF).

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In collaboration with Executive Team, oversee clinical and administrative supervision of program clinical staff.

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Recruits, trains, supervise and develop leadership and support staff. Oversees program directors and

supports them in meeting their goals.

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Assists the Executive Management Team in implementing other programs as directed.

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Oversees efforts of Executive Team in implementation of quality control activities and submits reports on auditing, compliance activities and compliance reports to the Executive Management Team.

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Assists Medical Directors in managing medical services.

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Participates in the Directors Meeting, the Quality Management Committee, Clinical Managers Meeting,

and All-Staff meetings.

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Promotes the mission of Contemporary Family Services, Inc. through a commitment to its core values of compassion, service, justice, respect, integrity, teamwork, and excellence.

•
Submits program’s operating budget in accordance with established guidelines to Executive Team.

Approve budgeted expenses assuring fiscal responsibility and identify all variances.

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Develops program strategic plans consistent with Contemporary Family Services, Inc. mission, goals and objectives, e.g., regarding communications, technical assistance, and public policy.Planning

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Work with Executive Team to assess, develop and implement program(s) services appropriate to the needs of clients and their families.

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Establish, review and implement program(s) policies and procedures.

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Plans, develops and administers programs with measurable outcomes, for continual improvement

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Coordinates regional-wide program services and related behavioral/mental health programs and activities.

Implementation:

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Establish, maintain and nurturing working relationships with referring and other

community agencies to ensure a steady flow of eligible clients to program(s).

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In consultation with Executive Team, continuously consider new processes and initiatives to improve and/or expand services as appropriate.

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Resolves problems encountered during daily operations, determines appropriate solutions, and promotes teamwork.

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In collaboration with Clinical Manager, review and process critical incident reports with appropriate staff.

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Provide information on program(s) goals and objectives, treatment plans, resources and other pertinent information to appropriate collaterals as needed.

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Monitors the compilation of statistical data and maintenance of departmental reports and records and share appropriate feedback with staff.

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Conducts hiring interviews and selects candidate(s) for job opening(s).

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Develops or modifies work plans, methods, and procedures, determines work priorities,

and develops work schedules to provide adequate staff coverage.

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Provides work instruction, assists employees with difficult and/or unusual assignments, and encourages innovation.

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Provide 24-hour on-call support and monitoring rotating coverage to assure 24/7 on call program(s) support.

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Evaluates programs to assure appropriate and adequate services and or treatment for clients and families

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In collaboration with Executive Team, develop/write funding initiatives and proposals

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Plan, manage & complete multiple complex projects using team of staff & consultants

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Negotiates with contract agencies for services;

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Assists and advises contract agencies in setting up treatment programs;

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Monitors contract agencies to assure provision of required services; recommends remedial actions if necessary

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Conducts research for special projects

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In collaboration with Executive Team, prepares and submits written and oral reports;

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Oversee division quality assurance, e.g. regarding DC regulations, licensure, and accreditation standards (CARF).

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Oversee implementation of Contemporary Family Services Inc. policies and procedures, e.g. regarding record keeping and case practices.•
Oversee clinical and administrative supervision of division staff. Follow human resources policies to handle personnel matters, e.g., regarding staff competency.

•
Advocates for quality child and family services throughout the community and region, using measurable annual division goals and outcomes. Serve on community committees and boards, representing and promoting Services Inc..

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Evaluates programs to assure appropriate and adequate services and or treatment for clients and families

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Maintain liaison between state and local agencies

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Attends meetings; participates in seminars and conferences

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Other duties as assigned by the Executive Team.

Leadership Competencies:

Beyond work experience, qualified candidates are expected to display the core knowledge, skills,

and abilities essential to success as the Program Manager. Below are leadership competencies

that all candidates should possess:

Organizational Agility

Knowledgeable about how organizations work; knows how to get things done both through

formal channels and the informal network; understands the origin and reasoning behind key

policies, practices, and procedures; understands the cultures of organizations.

Integrity and Trust

Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an

appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him /

herself for personal gain.

Process Management

Good at figuring out the processes necessary to get things done; knows how to organize people

and activities; understands how to separate and combine tasks into efficient work flow; knows

what to measure and how to measure it; can simplify complex processes; get more out of fewer

resources.

Planning

Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals;

breaks down work into the process steps; develops schedules and task/people assignments;

anticipates and adjusts for problems and roadblocks; measures performance against goals;

evaluates results.

Informing

Provides the information people need to know to do their jobs and to feel good about being a

member of the team, unit, and/or the organization; provides individuals information so that they

can make decisions; is timely with information.

Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares

wins and successes; fosters open dialogue; lets people finish and be responsible for their work;

defines success in terms of the whole team; creates a feeling of belonging in the team.

Motivating Others

Creates a climate in which people want to do their best; can motivate many kinds of direct

reports and team or project members; can assess each persons hot button and use it get the best

out of him/her; pushes tasks and decisions down; empowers others; invites input from each

person and shares ownership and visibility; makes each individual feel his/her work is important;

is someone people like working for and with.

Salary : $80,000