Account Manager and Business Development Lead

Company Description

Creative Juice/Chroma Creators empowers Black women entrepreneurs and helps brands connect authentically with Black women through premium branding, digital strategy, and impactful marketing. Our expertise includes business strategy and consulting, logo and brand identity creation, web design, digital marketing, and influencer collaborations. We specialize in crafting brands that prioritize visibility, longevity, and legacy. We work closely with Black women-owned businesses, as well as corporations and nonprofits, to create authentic, culturally intelligent strategies that drive meaningful engagement and results.

Responsibilities

The Account Manager & Business Development Lead is responsible for client relationships, lead conversion, and account growth at Creative Juice.

This role manages the full lifecycle of the client relationship — from initial lead inquiry through proposal, onboarding, and ongoing account management.

The position also plays a key role in agency growth by qualifying leads, conducting discovery calls, and helping convert opportunities into new client engagements.

Core Responsibilities

Own the client experience and sales pipeline, ensuring leads are nurtured, clients are supported, and opportunities for growth are consistently identified.

Key Responsibilities

Lead Management & Sales Support

• Manage incoming leads and inquiries

• Respond to lead communications

• Schedule discovery calls

• Conduct discovery calls with potential clients

• Qualify leads based on project fit and budget

• Maintain organization of lead pipeline

Proposal Development & Presentations

• Build client proposals using agency templates

• Ensure proposals clearly outline scope, timeline, and services

• Present proposals to prospective clients

• Support closing conversations with qualified leads

• Coordinate with the CEO on final proposal approval when necessary

Client Onboarding

Once a client signs:

• Schedule the kickoff meeting

• Introduce the client to the agency team

• Confirm client goals, timeline expectations, and communication process

• Gather required assets, credentials, and documentation

After onboarding, the project is transitioned internally to Operations for delivery setup.

Account Management

Serve as the primary relationship owner for assigned clients.

Responsibilities include:

• managing client communication

• running client check-ins

• coordinating feedback cycles

• ensuring clients understand project progress

• maintaining strong professional relationships

Client Feedback Management

• Gather feedback from clients

• Organize feedback clearly for the internal team

• Ensure feedback is consolidated before sharing internally

• Coordinate revision cycles with Operations

Account Growth & Opportunity Development

• Identify opportunities for additional services

• Surface upsell or cross-sell opportunities

• Support expansion of client engagements

• Work with leadership on account strategy

Success looks like:

• qualified leads consistently entering the pipeline

• discovery calls converting into proposals

• proposals converting into signed projects

• strong, long-term client relationships

• opportunities for expanded services identified regularly

Qualifications

• experience in account management, client services, or agency sales

• strong communication and relationship-building skills

• comfort leading discovery calls and proposal presentations

• ability to manage multiple client relationships simultaneously

• strong organization and follow-through

• must be available between 9am-6pm EST

We are looking to hire quickly so if you have excellent people skills, are proactive, a problem-solver, and someone who can truly improve our client experience, please email hello@itscreativejuice.com with your best pitch and how would you describe your personality.