Description/Role | The Maryland Health Benefit Exchange (MHBE), an independent unit of state government, provides accessible, affordable health coverage to Marylanders. MHBE is responsible for the administration of Maryland Health Connection (MHC), the state’s health insurance marketplace. Through MHC, Maryland residents explore health insurance plans, compare rates, and determine their eligibility for advanced premium tax credits (APTC), cost sharing reductions (CSR) and public assistance programs such as Medicaid and the Maryland Children’s Health Insurance Program (MCHP). Duties and Responsibilities: - Create, compile, and deliver complex system/software documentation packages including, but not limited to narratives, logic diagrams, inputs and outputs samples, inputs preparation instructions, job setup information, etc.
- Research, write, edit, and proofread complex application usage documents or sections of documents such as manuals, procedures, and specifications to provide users with clear and actionable information regarding technical areas of the application or concept in a non-technical way.
- Demonstrate the ability to successfully produce quality content promptly while working in a partially remote work environment.
- Determine timeline of new documentation projects to plan projects, closely works with the agency’s training department and Program Management Office (PMO).
- Collaborate with Requirement, Development and Testing teams to develop clear, pertinent training materials for system updates.
- Coordinate project plans with the agency Training Manager, interview technical and business personnel or Subject Matter Experts to understand and develop documentation requirements.
- Research design notes and use computer-based training or technical products to prepare documentation.
- Write, organize, enter, and compile online help files to support the training needs of the end-users.
- Assist in establishing style guidelines and standards for texts and illustrations to meet business needs.
- Design, develop, implement, and modify learning solutions in day-to-day system usage.
- Recommend and assist with designing, developing, and implementing user training materials, job aids, user manuals, online help/assistance materials, and e-learning solutions to meet the agency’s training needs.
- Create and provide learning solutions for both synchronous and asynchronous instructor-led training delivery.
- Ensure completed training deliverables are reviewed and approved by business stakeholders for assigned business areas.
- Participate in and support a successful training/documentation effort.
- Track and contribute to weekly reporting on training and documentation efforts, including documenting and tracking escalating issues that require management attention and resolution.
Note: The candidate must have the flexibility to work overtime as needed, including weekends, holidays, and off-hours. |
Skills/Experience Required | Minimum Qualifications: - A minimum of five (5) years of experience in Instructional Design, creating process and training documentation for projects.
- A minimum of four (4) years of technical writing experience.
- A minimum of two (2) years of experience working with desktop publishing, word processing, and online documentation software with expertise in MS Office and/or Google Suite.
- Experience writing in industry standard grammar, sentence form, and structure.
- Strong communication skills, both electronic and in-person.
- Strong proofreading and editing skills.
- Ability to multi-task and work independently with minimal supervision in a dynamic work environment.
Preferred Qualifications: - Master’s degree in Instructional Design or related field.
- A minimum of two (2) years of experience using Adobe Captivate or other eLearning authoring tools and developing eLearning courses.
- Ability to quickly acquire and maintain an in-depth understanding of the affected business areas, program methodology, and other internal processes needed to ensure a successful training outcome.
- Working knowledge of Affordable Care Act (ACA) and/or Medicaid.
- Federal, State or local government experience.
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