Program Director – Epic Implementation Planning -REMOTE - USA

Program Director – Epic Readiness, Implementation Planning & Cost Modelling) -REMOTE 

About us 

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities.

Role and Responsibilities 

This role is essential to translate strategy into a fully defined implementation plan, cost model, and staffing model prior to Epic engagement. Epic does not account for all implementation costs (e.g., go-live support, infrastructure, service desk scaling). This role ensures the organization has a complete and defensible funding model and implementation plan.

Core Responsibilities

• Lead Epic readiness and implementation planning across DMHAS and partner hospitals
• Analyze Epic workbooks to define: 
  • Scope
  • Complexity drivers
  • Timeline assumptions
• Determine module scope (e.g., Wisdom, Cupid, Rehab, LTC, etc.)
• Build comprehensive cost model, including: 
  • Epic costs
  • NON-Epic costs (go-live support, service desk, infrastructure, integration)
• Develop staffing model across all phases: 
  • Pre-implementation
  • Implementation
  • Go-live support
  • Post-go-live sustainment
• Define: 
  • Implementation waves and sequencing
  • Infrastructure readiness (Citrix/VDI, ServiceNow, integration)
• Align all inputs into a cohesive implementation roadmap and funding request

Minimum Qualification

• Minimum: 10–12 years healthcare IT
• Preferred: 12–15 years

Leadership requirement: 

• At least 5–8 years leading large-scale implementations or programs

Experience at: 

• Program Director
• Senior Engagement Manager
• Transformation Lead

Required Core Experience 

Epic Implementation Experience (critical)

Direct experience with: 

• Epic implementations (multi-hospital strongly preferred)

Experience in at least one of: 

• Community Connect
• Enterprise rollout
• Large-scale module expansion

Implementation Planning & Scope Definition

Built: 

• Implementation roadmaps (not just executed them)
• Defined: 
• Scope, timeline, and sequencing
• Experience translating: 
• Requirements → build plan

Cost Modeling 

Experience developing: 

Full lifecycle cost models

Must include: 

• Implementation AND non-implementation costs

Ability to identify: 

• What vendors (like Epic) do NOT include

Staffing Model Development

Built staffing models for: 

• Implementation
• Go-live support (at-the-elbow)
• Post-go-live sustainment

Technical Infrastructure Awareness

Must understand: 

• VDI / Citrix environments
• Service desk scaling (ServiceNow or equivalent)
• Integration architecture (HL7/FHIR concepts)

Preferred

• Program / Delivery Leadership
• PMP (Program Management Professional) 
• PMP (expected baseline)