What are the responsibilities and job description for the Technical System Administrator position at Creative G C?
Job Details:
Role: Technical System Administrator
Location: Baltimore, MD (On-site)
Duration: 12 Months Contract
Interview Mode: Virtual followed by In-Person
Position Overview:
We are seeking an experienced Technical System Administrator to support enterprise IT operations under the Statewide Agile Resources and Teams 2024 contract. The ideal candidate will have experience administering multi-user, shared-processor systems and data communications networks, along with expertise in Microsoft Windows Server platforms, VMware virtualization, Microsoft Configuration Manager (SCCM), and Cisco-based enterprise network infrastructure.
Working in a State government IT environment, the Technical System Administrator will monitor and coordinate system operations, maintain system security and backups, track system performance and capacity, and support enterprise applications and network services. The role also involves coordinating software deployment, user training, network management, and minor equipment installation and repair.
The successful candidate will collaborate with IT managers, end users, technical teams, and software vendors to maintain reliable and secure systems. Experience supporting law-enforcement or public-safety applications, including Computer-Aided Dispatch (CAD), Records Management Systems (RMS), and mobile-computing applications, is highly preferred.
Key Responsibilities:
- Monitor and coordinate system operations, including system availability, performance, security procedures, and end-user support.
- Administer and maintain Microsoft Windows Server environments, VMware virtualization platforms, and Microsoft Configuration Manager (SCCM).
- Perform system monitoring, patch management, software deployment, configuration, maintenance, and troubleshooting.
- Administer and troubleshoot Cisco-based enterprise network infrastructure, including switching, routing, TCP/IP, DNS, DHCP, VLANs, VPN connectivity, and wired and wireless networks.
- Ensure that system backups are performed and that appropriate backup storage, retention, and rotation procedures are maintained.
- Monitor and maintain records of system performance, resource utilization, and capacity to identify potential issues and anticipate system expansion requirements.
- Assist managers in implementing and maintaining compliance with State data security requirements and applicable security procedures.
- Coordinate enterprise application configuration, deployment, upgrades, integration, and interface troubleshooting.
- Resolve application incidents and coordinate with software vendors and technical teams to address system defects and operational issues.
- Support law-enforcement and public-safety applications, including CAD, RMS, and mobile-computing systems, as applicable.
- Troubleshoot application interfaces, workstations, mobile devices, network connectivity, and end-user technical issues.
- Coordinate software development and deployment activities, user training, network management, and minor equipment installation and repair.
- Maintain system documentation, configuration records, operational procedures, and incident-resolution records.
- Liaise with end users, managers, technical teams, and vendors to resolve issues and maintain effective system operations.
- Recommend improvements to system reliability, security, performance, capacity, and operational efficiency.
Required Qualifications:
- An Associate's degree from an accredited college or university in Computer Science, Information Systems, Business, or another related technical discipline.
- A Bachelor's degree in one of the above disciplines may be substituted for one year of specialized experience and two (2) years of general experience.
- An additional year of specialized experience may be substituted for the required education.
- At least two (2) years of experience in a computer-related field.
- At least one (1) year of experience administering multi-user, shared-processor systems and data communications networks.
Preferred Qualifications:
- At least one (1) year of recent experience administering and supporting an enterprise environment that includes currently supported Microsoft Windows Server platforms, VMware virtualization, and Microsoft Configuration Manager (SCCM), including system monitoring, patching, software deployment, configuration, and troubleshooting.
- At least one (1) year of recent experience troubleshooting and administering Cisco-based enterprise network infrastructure, including switching, routing, TCP/IP, DNS, DHCP, VLANs, VPN connectivity, and wired or wireless network issues.
- At least one (1) year of recent enterprise application-support experience, including application configuration, deployment, upgrades, integration or interface troubleshooting, incident resolution, documentation, and coordination with software vendors.
- At least one (1) year of direct experience supporting law-enforcement or public-safety Computer-Aided Dispatch (CAD), Records Management System (RMS), and mobile-computing applications, including application, interface, workstation, mobile-device, and end-user support.