What are the responsibilities and job description for the Customer Success Specialist I position at Creative Food Ingredients?
Description
JOB DESCRIPTION: This position is for a driven, detail-oriented Customer Success Specialist I is responsible for managing daily interactions with customers, sales team members, and the brokerage network. The individual collaborates closely with multiple departments to ensure on-time order delivery and provide timely updates, supporting overall customer satisfaction.
Requirements
TASKS PERFORMED AND RESPONSIBILITIES:
Provide exceptional customer service by assisting customers, sales team members
and brokers with questions pertaining to current, future and past orders
Collaborate with warehouse and quality teams to obtain COAs for all upcoming
outbound shipments, adjust shipping dates as needed, and communicate any
delays to customers and the logistics team managing freight
Maintain all customer communications and file/link them appropriately
Run, file and share daily internal reports
Back up for front desk when out of office
Ability to multi-task, prioritize and manage time effectively
Manage information sharing via internal TV system
Support department managers/directors with special projects as needed
JOB DESCRIPTION: This position is for a driven, detail-oriented Customer Success Specialist I is responsible for managing daily interactions with customers, sales team members, and the brokerage network. The individual collaborates closely with multiple departments to ensure on-time order delivery and provide timely updates, supporting overall customer satisfaction.
Requirements
TASKS PERFORMED AND RESPONSIBILITIES:
Provide exceptional customer service by assisting customers, sales team members
and brokers with questions pertaining to current, future and past orders
Collaborate with warehouse and quality teams to obtain COAs for all upcoming
outbound shipments, adjust shipping dates as needed, and communicate any
delays to customers and the logistics team managing freight
Maintain all customer communications and file/link them appropriately
Run, file and share daily internal reports
Back up for front desk when out of office
Ability to multi-task, prioritize and manage time effectively
Manage information sharing via internal TV system
Support department managers/directors with special projects as needed