Collections Account Manager

• Engage with guests in a respectful and empathetic manner to address outstanding balances and resolve account issues.
• Provide clear and accurate information regarding account details, payment options, and consequences of non-payment.
• Work collaboratively with clients to develop feasible payment plans that align with their financial situation.
• Document all interactions meticulously and follow up as necessary to ensure ongoing communication and resolution.
• Maintain a high level of professionalism and confidentiality at all times.
• Identify and escalate any complex or sensitive issues to the appropriate department for further support.
• Answer calls promptly and courteously.
• Handle guests coming in to make payments and discuss their account and escalate the guest appropriately.
• Assists with guest disputes accurately and in a timely manner.
• Posts payments mailed or reported from the guest.
• Conducts correspondence daily that might include following insurance information, guest disputes, special requests from guests, etc.
• Generate and distribute reports to team members and guests as needed.
• Care for miscellaneous issues that arrive and pertain to the legal department.
• Maintain a clean and safe work environment.
• Provide training and development for Assistant Account Collections Specialists.
• Manage multiple delinquent accounts for debt collection efforts.
• Provide recommendations on how to recover outstanding payments.
• Negotiate payoff deadlines and payment plans.
• Handle questions and guest complaints.
• Investigate and resolve discrepancies in payments or accounts.
• Other duties as assigned.

Education:

• High school diploma/GED required, additional qualifications or certifications related to collections or finance are a plus.

Required Knowledge and Skills:

• Excellent verbal and written communication
• Proficient with Microsoft Office Suite and related software
• Proficient in high volume call answering and administration
• Organized with great attention to detail
• Basic understanding of court and administrative proceedings and documentation preferred
• Proficient in administrative tasks

Experience:

• 1-2 years of experience in working with sub-prime customers and the collection of outstanding debt preferred.
• 2 years of customer service experience required.

Other Requirements:

• Applicants must be currently authorized to work in the United States on a full-time basis.

Company History:

Easton Motors has been assisting guests with purchasing, financing, and servicing used vehicles for over 30 years. Team Easton upholds strong ethics, outgoing kindness and care, and positive attitudes with all guests. With 8 automotive dealerships, 5 service locations, 2 automotive parts stores, and 1 finance company, and continuing to grow, Easton Motors values exceptional customer service, honesty, respect, and trust.

BENEFIT SUMMARY

• Industry leading health, dental, and vision insurance
• Company sponsored life insurance
• Structured vacation program
• Competitive 401K match
• Position specific bonus structures
• Flexible work schedules

EQUAL EMPLOYMENT OPPORTUNITY

We are committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to arrest or conviction records, race, religion, color, sex, ancestry, national origin, citizenship status, marital status, age, service in armed forces, sexual orientation, genetic testing results, honesty testing, disability, the use of lawful products during non-working hours, or any other protected status in accordance with the requirements of all federal, state and local laws.