Assistant Service Manager (Front of House)

Job Posting Title: Assistant Service Manager

Job Description

Be Creative…at Creative Dining Services!

Creative Dining Services is currently seeking an Assistant Service Manager to help lead front-of-house operations at Calvin University in Grand Rapids, Michigan. Reporting to the Service Manager, you will support daily service, help develop the service team, and ensure customers enjoy a welcoming dining experience with attractive food presentation and attentive hospitality.

If you enjoy working alongside a team, developing people, and keeping a busy dining operation running smoothly, we would love to hear from you!

We Offer:

• Competitive pay and bonus opportunities
• Access to your pay when you need it through Daily Pay
• Medical, dental, and vision insurance
• 24/7 access to healthcare through TextCare
• 401(k) with a company match
• Tuition Reimbursement Program
• Paid time off
• And much, much more!

Core Responsibilities of the Assistant Service Manager:

• Support and develop the service team: Assist in training and managing front-of-house staff and participate in hiring, scheduling, timekeeping, performance evaluations, and disciplinary actions.
• Coordinate daily service: Under the direction of the Service Manager, supervise service activities and help maintain efficient, fiscally responsible, and sustainable dining operations.
• Maintain presentation and service standards: Help ensure food is presented attractively, menu offerings are communicated clearly, and customers’ special dietary needs receive appropriate attention.
• Promote safety and sanitation: Maintain clean, safe, and organized service areas, ensure service equipment is functioning and maintained properly, and support achievement of internal and external inspection/audit goals.
• Support marketing and special events: Assist with corporate marketing initiatives, coordinate decorations for holidays and special events, and maintain records of promotional activities.
• Maintain supplies and records: Monitor service supplies and decorations and help maintain accurate, organized operational records.
• Build positive relationships: Provide responsive customer service and maintain professional relationships with customers, clients, staff, vendors, and the community.
• Gather feedback and improve service: Participate in Food Committee meetings, support customer surveys and the comment card system, respond to feedback, and recommend improvements to the Service Manager andDining Services Director.

• Contribute to the management team: Assist with other aspects of the dining services program as needed and model CDS’s Mission, Vision, and Core Values.

The Ideal Candidate Will Have:

• Knowledge of food service or hospitality operations and a strong commitment to customer service
• Strong communication, organization, and team leadership skills
• Proficiency in Microsoft Word, Excel, PowerPoint, and Google Workspace
• ServSafe Manager certification
• ServSafe Allergen certification
• A positive, hands-on approach and the ability to remain professional, cooperative, and detail oriented in a busy dining environment

Physical Requirements

This position includes office responsibilities and active work in dining and commercial kitchen areas, including moving supplies and equipment weighing up to 25 pounds. Work may involve hot, humid, or cold environments, and extended hours may be required at times. Reasonable accommodations are available to enable individuals with disabilities to perform essential job functions.

About Creative Dining Services

Creative Dining Services partners with colleges, universities, Fortune 100 companies, full-service senior living communities, conference centers, K–12 schools, and camps to provide a different kind of hospitality and facility management experience—one that’s fun, innovative, and focused on your community. Why? Because that’s how it should be.

Creative Dining Services is an Equal Opportunity Employer and Veteran Friendly!