Dental Receptionist

Job Summary

We are seeking a dynamic and organized Dental Receptionist to join our vibrant dental team! In this essential role, you will be the friendly face and efficient coordinator at the front desk, ensuring smooth patient flow and exceptional customer service. Your energetic approach will help create a welcoming environment for patients while managing administrative tasks with precision. If you thrive in a fast-paced setting, possess excellent communication skills, and have a passion for healthcare support, this is the perfect opportunity to contribute to a thriving dental practice.

Responsibilities

• Greet patients warmly and assist them with check-in and check-out procedures using Electronic Health Record (EHR) systems such as Epic, Meditech, or eClinicalWorks.
• Schedule appointments accurately, manage cancellations, and coordinate patient flow to optimize clinic efficiency.
• Verify patient insurance coverage, process payments, and handle medical collections with attention to detail.
• Maintain and update patient records in compliance with HIPAA and clinical confidentiality policies.
• Answer multi-line phone systems professionally, providing information or directing calls as needed with excellent phone etiquette.
• Review documentation for accuracy, ensuring all medical records are complete and properly filed within electronic health records (EHR).
• Support medical billing processes by coding procedures using CPT codes and ICD-10/ICD-9 classifications, ensuring proper documentation review.
• Assist with health insurance claims submissions and follow-up on outstanding balances related to Medicare or other insurance providers.
• Manage office supplies, organize filing systems, and perform clerical tasks such as typing reports or data entry using Microsoft Office tools.
• Collaborate with clinical staff to facilitate care plans and ensure seamless communication between patients and providers.

Requirements

• Proven experience as a Medical Receptionist or in a medical office environment, preferably within a dental clinic setting.
• Strong knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks; familiarity with electronic health records management is essential.
• Excellent customer service skills with the ability to handle sensitive information discreetly in accordance with HIPAA regulations.
• Proficiency in medical terminology, CPT coding, ICD coding (ICD-10/ICD-9), and medical billing procedures.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Demonstrated clerical skills including filing, 10-key typing, data entry, and use of Microsoft Office applications.
• Exceptional organizational skills with attention to detail for documentation review and health information management.
• Ability to communicate clearly via phone and in person while maintaining professionalism under pressure.
• Clinic experience in dental or healthcare settings is preferred; familiarity with health insurance processes is a plus.
• Knowledge of clinical confidentiality policies and health information management standards is required.

Join us in delivering outstanding patient care by providing efficient administrative support in a lively dental environment! We are committed to fostering a positive workplace where your skills can shine while making a meaningful difference in patients’ lives.

Pay: $18.00 - $25.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person

Salary : $18 - $25