Account Director

Our agency client is looking for an Account Director with experience working with med comms at an advertising agency; ideally looking for 7 years' of experience--there are multiple roles open and they are 6 months to start.

In this role you will:

Work closely with the Client’s Group Account Director (GAD) and Strategic Account Management

Department Leaders to support business with the following:

Account Management:

• Oversee and ensure the Client’s team is responding to Client customers’ requests and questions in a timely and accurate manner
• Conduct final review/sign-off on Client’s deliverables for Client customers for accuracy and completion prior to delivery to Client customers and/or project execution

Team Management

• Identify ways to support the growth and development of Client’s junior team as they take on increased account responsibilities
• Ownership of devising a plan for the Client’s team to cover calls and live meetings with Client customers, ensuring proper coverage and cross-functional participation
• Provide and receive feedback in a productive, professional, and timely manner

Financial Responsibilities

• Monitor billable rates to ensure effective Client’s team time management
• Support the Client’s team in preparing scopes of work and job budgeting
• Address areas of inefficiency and facilitate discussions with Client’s team and/or
• Client customers to prevent overages, write-offs, or inefficiencies
• Closely track and proactively communicate changes in revenue and/or Client’s team capacity to leadership

Strategy and Business Growth

• Communicate objectives of Client customers to the Client’s team and ensure work aligns to such objectives; provide feedback to Client’s team in a constructive and motivating manner when gaps in understanding of strategy and deliverables of Client customers is observed
• Work closely with the Client’s content team to review deliverables – i.e., ensure objectives and product strategy of Client customers are met, visuals help convey the story, story flow is clear, MLR feedback is consistently incorporated
• Ensure Client’s team is “connecting the dots” between different projects so that information and feedback is being filtered into all projects for quality and consistency
• Become an expert in business of Client customers by staying abreast of developments in Client customers’ products, competitors, industry landscape, and therapeutic categories; leverage knowledge and insights to propose recommendations to Client’s team.