Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

The Fun Bus is searching for a Customer Service Specialist to be the front-of-house liaison between our customers, vendors, drivers, and staff. Customer Service Specialist needs to be a phenomenal communicator who can multitask and problem solve as well as offer creative support to our marketing team. Excellent phone skills are a must with a background in retail sales preferred. Part-time 20-30 hours per week.

Responsibilities:

• Management of incoming calls on a 5-line system. Directing calls to the correct department, or managing caller needs directly.
• Capture, record, process and organize reservations and payments from telephone, in-person and online sales. Provide travel confirmation documents and receipts.
• Identify and follow up with customer payments.
• Properly greet visitors, vendors, customers and job applicants.
• Ability to answer customer questions about travel packages, transportation services and payment status.
• Manage, organize and stock gift shop supplies and sales.
• Assist the marketing team with community marketing events.
• Record customer complaints to assist with investigations, and de-escalate customer conflicts.
• Assist dispatch team with incoming, on demand transportation requests.
• Assist the marketing team with mailing list management and data entry.
• Greet departing passengers and manage departure details
• Maintain gift shop cash register and balancing to sales.
• Possess general knowledge of overall operations,
• Keyholder position responsible for opening each day and ensuring facility security.

• Customer Service Requirements:
• Experience in a customer service role with verifiable telephone skills.
• Comprehension of basic Excel functions and features.
• Capable of performing multiple tasks.
• Creative personality with crafting background helpful.
• Strong communication skills, both verbal and written.
• High School diploma.

Pay: $16.00 - $24.00 per hour

Work Location: In person

Salary : $16 - $24