Customer Service Specialist

Creative Co-Op, Inc. (www.creativecoop.com) is a leading importer and distributor of gift and home decorative accessories. We work with over 15,000 boutique specialty stores in North America, Fortune 500 national retailers and major eCommerce partners. Headquartered in Memphis, TN the company has hundreds of employees globally with offices and showrooms in Portland, Atlanta, Dallas, Las Vegas, and China.

Creative Co-Op is the cornerstone division of Regent Holding Company, whose global brands also include Illume (www.illumecandles.com) based in Minneapolis, MN, and Bloomingville (www.bloomingville.com) based in Ikast, Denmark. Regent’s growth is backed by Freeman Spogli & Co. (www.freemanspogli.com), a leading private equity firm dedicated to investing in the consumer and distribution sectors.

We are looking for dedicated, high-energy creative individuals who want to join an industry leader undergoing rapid growth and expansion. We look for people who embody an entrepreneurial spirit and are drawn to our Core Values:

· Think First – We validate gut instincts with facts.

· Act The Right Way – Our integrity has been built over decades and can be lost in seconds.

· Care About More Than Yourself – We are passionate. We show that passion through a fierce commitment to our customers and colleagues.

· Embrace Evolution – We are hungry for improvement and never satisfied with the status quo.

Job Definition:

Provide unparalleled customer service for customers, sales representatives and new accounts professionally and efficiently.

Primary Responsibilities:

• Provide support for multiple sales representatives needs (order information, catalogs, product information, etc.).
• Have strong working knowledge of “G” (independent accounts).
• Answer incoming customer service calls and emails regarding customer accounts, order placement, claims, etc.
• Perform data entry relating to orders and customer account maintenance.
• Follow up customer orders as assigned and under the guidelines of internal operations.
• Process and resolve claims, order issues and/or shipping issues.
• Perform other duties as assigned by department managers.

Knowledge, Skills and Abilities Required:

Education: College degree preferred or minimum of 1-3 years customer service account management experience.

Experience: Working knowledge of customer service, order process and claims.

Skills: Working knowledge of Microsoft Office, Excel, Word, and e-mail.

Strong proficiency, speed and accuracy with 10 key.

Ability to communicate clearly both verbal and written.

Ability to attend Trade Shows.

Flexible to work Saturdays during peak season.

Strong interpersonal skills.

Able to make decisions and resolve customer issues.

Ability to prioritize, organize, and clearly define objectives.

Ability to execute plan under time restraint.

Strong attention to detail.