Admissions Coordinator

Admissions Coordinator

Are you someone who thrives on making a meaningful impact in the community and is dedicated to enhancing the lives of others?

Join our team!

Welcome to The Legacy Rehab & Care Center, where your journey to join our exceptional team begins. Established in 1984 as Silver Ridge Village and transformed in 2009 into The Legacy, we're dedicated to decades of providing outstanding care and life-enhancing opportunities. Join us in our welcoming courtyards, where our holistic approach and all care teams promise a fulfilling career and unparalleled outcomes. Explore opportunities to contribute to our legacy of excellence in healthcare. The Legacy Rehab & Care Center also has an A rating with the BBB.

Join our team! As an Admissions Coordinator you will be a key player in the heart of our facility, acting as the friendly liaison between our team, prospective residents, their families, and the community. This role is all about building meaningful relationships with referral sources, managing the admission process, and making sure our new residents feel welcomed and supported from the moment they inquire. You’ll coordinate everything from initial inquiries to smooth admissions, helping to create an environment where every resident and their family feels like they’ve found a true home.

Essential Job Functions

• Develop and nurture relationships: Establish strong, positive connections with referral sources such as local hospitals, physicians, discharge planners, insurance carriers, and home health agencies. Your outreach helps build awareness and trust in our facility.
• Admissions coordination: From initial inquiries to finalizing admissions, you’ll handle all tours, screenings, and paperwork with professionalism and a caring touch. You’ll be the first point of contact for families, providing them with all the information they need to make an informed decision.
• Support families through the process: Guide prospective residents and their families with compassion, and ensure they feel confident about their transition to our facility. You’ll assist with everything from paperwork to coordination with other departments.
• Clinical and financial assessments: Perform assessments to determine the appropriateness of admission. You'll work closely with our team to assess potential residents and ensure we meet their clinical and financial needs.
• Collaboration is key: You’ll work alongside our nursing staff, social services, and physicians to ensure the admission process is smooth and effective. You’ll also document all ongoing communication and keep all parties informed.
• Insurance & benefits coordination: Help with pre-determination of insurance benefits and coverage for prospective residents, ensuring everything is set up for a smooth transition.
• Be a team player: Participate in team meetings, care conferences, and other facility-wide initiatives to support the care and well-being of our residents.

What We Are Looking For

• A strong communicator: You love talking to people, and your friendly, professional demeanor makes you the go-to person for answering questions and providing guidance.
• Highly organized: You can juggle multiple priorities with ease and are great at keeping track of all the details.
• Empathetic and patient: You understand the emotional journey families go through when looking for skilled nursing care for their loved ones. You know how to ease their concerns and provide them with peace of mind.
• Collaborative team player: You enjoy working with others and believe that great care is delivered when we work together as a team.
• Experienced in healthcare (preferred): While we’ll train the right person, experience in medical office settings or customer service is a plus.
• Tech-savvy: Comfortable using a computer, MS Office Suite, and the ability to learn new software quickly.
• Flexible and adaptable: You thrive in a fast-paced environment and are able to adapt to changing needs and priorities.

Qualifications

• High school diploma or equivalent.
• Prior experience in customer service or healthcare-related fields is preferred.
• Strong communication, negotiation, and public relations skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Medical office experience is a plus.
• CPR Certification (can be obtained upon hire).
• Arizona Department of Public Safety Fingerprint Card (required).
• Annual Tuberculosis testing and 12 hours of in-service training required.

Ready to join our family? Apply today and help us continue creating a place where residents and their families can feel right at home.

Required Skills

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office
• Excellent organizational skills and attention to detail.
• Prioritizing tasks and time management
• Must have strong communication, organization, negotiation, and public relations skills.
• Must be proficient with the PC including the MS suite of products.
• Medical office experience preferred.

Working Conditions

• Must frequently lift or move up to 10 pounds and occasionally lift or move 25 pounds.
• Requires various physical activities including standing, sitting for long periods, walking, lifting, and bending, stooping, pulling, stretching, turning, grasping and reaching.
• Safety-sensitive position pursuant to A.R.S. 23-493.

Benefits (Full-Time)

• Medical
• Dental
• Vision
• 401K
• PTO
• Free Birthday PTO
• Christmas Club
• Employee Daily Lunches
• Discounted Daycare

EOE

Join our team and make a difference in the lives of our residents. Your dedication as our Admissions Coordinator will shine in our welcoming and compassionate environment.