What are the responsibilities and job description for the Service BDC position at CREATIVE AUTOMOTIVE SOLUTIONS INC?
Join a Legacy of Excellence with the Swope Family of Dealerships!
Since 1952, the Swope Family of Dealerships has been a proud part of the Hardin County community. With over 70 years of service and multiple locations across the area, we’ve built more than a business—we’ve built a legacy rooted in trust, integrity, and community connection.
At Swope, we believe in more than just selling and servicing vehicles—we believe in supporting the people and neighborhoods around us. We’re passionate about giving back and actively involved in local initiatives, and we encourage our associates to get involved.
As a BDC coordinator you will:
- Answer all incoming service calls.
- Enter Service appointments into system.
- Assisting the Parts Department in scheduling appointments for Parts guests.
- Scanning for the Service Department. (Scanning in Repair Orders and service documents.)
- Schedule First service appointments for Sales.
- Email new car buyers and invite them to the Service Department, this is done each time a vehicle is purchased, new or used.
- Each day service follow ups are done from the previous days, either by phone call or email.
- Guest communication status update calls and follow ups are done each day.
- Each day reminder calls are done to inform guests of upcoming appointments.
- Call and attempt to reschedule missed service appointments to keep the service guest vehicle up to par.
- All Toyota guest are to be called, whether they are new or potential customers and invite them to our service department.
- Assist Service Manager and Advisors with any task they need assisted with in the service department.
- Contact guest by different communication channels (text, calls, email)
- Receive payment from guest and be the last point of contact.
- High School diploma or GED
- Must be 18 years old or older.
- Must have a valid driver's license.
- Broad knowledge of new vehicle technologies and computer skills.
- Ability to be analytical and multi-task.
- Self-motivated, enthusiastic presence in a team environment.
- Strong written and communication skills.
- Consistent and stable work history and work attendance.
- Professional appearance and work ethic.
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All potential employees must pass pre-employment testing to include a background check and drug screen
Benefits
- PTO available first of the month after 60 days of employment
- Paid Sick Time available first of the month after 60 days of employment
- Health Insurance
- HSA - Health Savings Account with company contribution
- 401K with Company Match
- Vision Insurance
- Dental Insurance
- Company Paid Basic Life Insurance & AD&D Insurance
- Supplemental life insurance
- Company Paid Short Term Disability
- Long Term Disability
- Critical illness and Accident Coverage
- Prepaid Legal Insurance
- Identity Theft Protection
- Discount Programs
- Referral Programs
- Employee Assistance Program
- Pet insurance
- Monthly Wellness Incentive