What are the responsibilities and job description for the Customer Experience Supervisor/Keyholder (Flatirons Crossing) position at Creations Boutique?
Creations is an Arizona based boutique inspired by a global lifestyle & deeply rooted in bohemian influences. We are looking for a strong group of individuals to join our team. We are so excited to expand to the Chandler AZ Territory!
Creations Boutique is looking for an experienced Supervisor who will create a customer experience that is inspiring, unique and entertaining for our customers.
Partner with the Store Manager and Store Merchandise Manager to analyze business needs weekly and set the highest standard possible for excellence. Ensure appropriate feedback is given in order to build, and drive the business. Build community relationships that enhance the Creations brand.
Customer Experience Supervisors are self starters, self motivated, and entrepreneurs. They are extremely customer service driven.
Responsibilities:
-Assists the Store Manager in training new team members
-Supervising the sales floor. Spends 90% of shift performing Leader on Duty tasks
-Generate and analyze sales and merchandise reports in order to drive sales
-Maximize store sales through a strong level of customer service, business and key metric analysis and apply observations to merchandising strategies
-Communicate build relationships in order to create a strong communication and teamwork.
-Ensures a seamless balance of operational and visual priorities and to facilitate problem-solving-Utilize strong decision making skills and discretion to establish business objectives and strategies
-Create and foster a culture that ensures the customer is the focus of all activities
-Oversee and maximize store volume and profit in accordance with store/company goals through excellent staffing, top notch customer service and attention to detail
-Ensure customer service, merchandising, and operational standards are met through company-defined practices and processes
-Monitor results by creating short-term and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and customers
-Use creative strategies to develop personalized training plans that build skills and expertise
-Address poor performance by initiating and administering corrective action for all store employees
-Define personal leadership development by utilizing company tools, while also actively seeking feedback from the team members, peers, and leaders
-Assist the Store Manager with the daily schedule of employees and the business which can include interviews, hires, schedules, and disciplines employees
-Monitors daily payroll, adjusting the schedule accordingly, and completing register audits when necessary
Qualifications, skills & knowledge:
-Must have at least 1-2 years of retail experience in a supervisor position
-Must have stellar customer service skills
-Must be skilled in coaching, counseling, communication, and conflict resolution
-Must have excellent time management skills
-Must be knowledgeable in POS systems
-Must posses strong leadership and delegating skills
-Must posses strong strategic planning skills
-Must posses strong multi-tasking skills
-Must have strong assessment, decision making, and communication skills
-Must be extremely self motivated and posses entrepreneurial spirit and a start-up mentality to drive business
-Ability to drive sales through stellar customer service, excellent visual presentation, and full understanding of the business
-Must be able to coach and counsel a team, develop others, and embrace and lead change-Ability to lift 50 lbs.
-Must be available to work a flexible schedule to meet the needs of the business, which may include closing and weekend shifts
Job Type: Part-time
Job Type: Part-time
Pay: From $34,000.00 per year
Benefits:
- Employee discount
Work Location: In person
Salary : $34,000