Mail & Member Services Coordinator

Createscape is an independently owned coworking space in East Austin, housed in a converted 1950s bread factory. Since 2014, we've been home to a creative, mission-driven community of around 150 members — freelancers, founders, small teams, and remote workers who want a workspace with character and a culture that feels like home. We're known for our colorful murals, natural light, and a hospitality-first approach to running a coworking space.

We're looking for a Mail & Member Services Coordinator to join our team part-time. The majority of this role is focused on mailroom and virtual office operations — processing incoming mail and packages, working with our virtual office vendor portals, and managing member requests. A small portion of the role involves light, occasional front-of-house support when our community managers need a brief hand at the desk.

You'll report to our Community Managers and be a key part of the team keeping Createscape running smoothly day to day.

Mail & virtual office operations (primary focus)

• Process and sort incoming mail and packages for our coworking and virtual office members
• Date-stamp, log, and upload mail items into our virtual office portals
• Learn and follow procedures for multiple third-party virtual office vendors we work with
• Place mail and packages into member folders or storage
• Process member requests like mail scanning, mail forwarding, and pickups
• Communicate with members about their mail and packages by email or in person
• Handle a small amount of related administrative work as needed
• Attend mail-specific staff meetings when we have updates or changes to processes

Occasional front-of-house support (as needed)

• Briefly cover the reception area when community managers step away
• Take messages and field basic member questions
• Answer or make occasional phone calls
• Help direct visitors or give a simple walkthrough of the space when needed

We'll provide training on all of the above.

• Strong attention to detail — our members count on their mail being handled accurately
• Comfortable using software, web portals, and email; quick to learn new systems
• Friendly, professional, and grounded demeanor
• Reliable and self-directed; able to work independently and prioritize when things get busy
• Clear written and verbal communication
• Previous experience in mailroom, reception, hospitality, customer service, or coworking is a plus but not required — we'll train the right person

• Schedule: 15 hours per week, fully onsite. Specific hours flexible within our 7am–7pm window, with a regular weekly schedule we'll set together. Additional hours may be available on demand or during busier times of year.
• Pay: $18/hour
• Location: 701 Tillery St #12, East Austin
• Reports to: Community Managers

• Free unlimited Createscape membership — 24/7 access, wifi, coffee, meeting room use, and full use of the space
• Free membership to Squatch Frontier Fitness, our onsite gym

(No additional benefits beyond those listed above.)

Send your resume to operations@createscapework.co with the subject line "APPLICATION".